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@bisq-network user support issues
https://bisq.wiki/User_support
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Fee reimbursement for trade Q0jQLNdF-c8658fcf-2c78-48a3-bb7b-b6d4944d699f-1914 #1517

Closed D4rKOw3N closed 8 months ago

D4rKOw3N commented 9 months ago

The Q0jQLNdF part in the issue title are the first characters of the Trade ID before the "-" (dash).

SCREENSHOT HERE

image

(d86ce6a6b650fff6e6ac7db9f2a2e1df2be9cdf7c1219f60b12f42b2163d4392) - my fee

image

The screenshot from the Bisq client must have the Trade ID, Deposit, Maker and Taker TXIDs visible. Of course some trades do not have all 3 types, that is ok. Make sure all private information is covered (like bank accounts, name, etc). Do not upload images where sensitive private data is visible!

Maker: d86ce6a6b650fff6e6ac7db9f2a2e1df2be9cdf7c1219f60b12f42b2163d4392 Taker: 267a6b0fc5abd80bc708648bdeb5503960c22efaf71f89b9c70208102c2837f6 Deposit: e2e351605ee5a9421a9d041eee029f5ccc840d0c602d2965d83383c6de39373d BTC mining fees lost: 0.00024745 BTC Trade fees lost, please state if BSQ or BTC: 0.0015 BTC

A reimbursement request has to contain textual representation of Maker, Taker and Deposit TXIDs (copy them from the client to the issue). All TXIDs that are visible in the screenshot must be copied to the issue in text form! Please use exact form for Maker/Taker/Deposit - no abbreviations like M:, T: or adding extra characters like "Maker TX:", etc. Leave those fields as they are and replace the "........" with the appropreate txid

Bisq version: BTC address for reimbursement: bc1q984xjt89scgmlvvdajsm7g4ph093sf3mnl8nky

_Provide the Bisq client version to help developers identify the causing issue. - v1.9.14

darawhelan commented 9 months ago

Hi @D4rKOw3N

On this trade you lost:

BTC mining fees lost: 0.00024745 BTC

You have not lost the deposit, it is still in your Bisq wallet in address: bc1qlyvhjck254w4dwa0gfjdfyglcx9pq0c5vu7zhf

You should see this in Funds > Send Funds

@leo816 please can you add to your list for reimbursements

D4rKOw3N commented 9 months ago

Hi @darawhelan,

That's correct. Thanks for advice and resolving this quick.

Cheers

leo816 commented 8 months ago

Payout made with #1531