pazza83
commented
8 months ago Hi @jodyrb
Thanks for documenting this issue.
For this trade you were the buyer / maker .
- Trade was taken on 17th November 2023
- The BTC seller / taker opened mediation on 18th November 2023 as they did not receive the payment from yourself.
- No reply was received by yourself by 21st November so mediation proposal was issued
Summary: Trade ID: NvyT4B Currency: DOGE Reason for dispute: Trader not responding Payout suggestion: BTC seller gets trade amount plus compensation 25% Trade amount: 0.10 BTC Payout amount for BTC buyer: 0.0050 BTC (BTC buyer receives a penalty on his deposit) Payout amount for BTC seller: 0.1250 BTC (BTC seller receives trade amount + his deposit + compensation from buyer)
Summary notes: BTC buyer did not send payment or respond to mediation BTC seller confirmed no payment received
- BTC seller took trade to arbitration on 26th November as you had not responded to mediation
- Arbitrator made payout to the BTC seller on 30th November, no payment was made to yourself as you were unresponsive in mediation and arbitration
- You contacted me on 4th December to let me know you had been doing an SPV resync and what would the next steps be. I informed you that the trade has already been sent to arbitration and that your deposit was lost.
17 days is a long time to be doing an SPV resync. I think once SPV resyncs start to take more than a few hours you should look at moving to a new data directory: https://bisq.wiki/Switching_to_a_new_data_directory
Also if you do experience issues in the future it is best to immediately contact Bisq support in https://bisq.wiki/Matrix_bisq.chat to make them aware as they can support you while you do not have access to Bisq.
Whilst sympathetic to your loss of your security deposit for this trade I think it could have been avoided by your reaching out a lot earlier once you realized you were experiencing issues connecting to Bisq.
I do not think your situation warrants a reimbursement.
You can however still put the reimbursement to a vote from the DAO should your wish. To do this please feel free to put forth any additional points you feel make you eligible for a reimbursement, you would also need to submit a DAO reimbursement request. The process for doing so is documented here: https://bisq.wiki/Making_a_reimbursement_request#Submit_your_reimbursement_request_to_the_Bisq_DAO
jodyrb
Shortly after my offer was taken on November 17, I received a Bisq error message stating that my SPV file needed to be re-synced. So, I deleted the SPV file, but Bisq did not start back up normally. It was taking a very long time to synchronize. I was checking it every day and had no way to communicate with the trade partner. I was even writing down the bitcoin block number every day as reference to make sure it was making progress. Here are a few examples: 27 Nov 812,728, 28 Nov 813,516, 29 Nov 814,244, 30 Nov 815135, etc. I had no way to tell what the status of the trade was, where it was in Mediation or Arbitration. The first day I was able to see the app was 4 Dec (I was locked out for ~17 days). As of today (6 Dec), the trade still does not show on my Arbitration List. In other words, it is showing as still in Mediation. I really did not know that I had trade-specific communication options outside of the bisq app, so I was anxiously waiting for the resync to finish. I want to be able to rely on the app and continue using it, but I cannot afford to lose 0.015 BTC due to what seems to be a glitch. That said, I am willing to do whatever I need to do to minimize the chance of this happening again. My mediation support agent is pazza83. The trade ID is NvyT4B and I am the maker. Thank you for your consideration.