bisq-network / support

@bisq-network user support issues
https://bisq.wiki/User_support
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Reimbursement for _trader's onion address_ #1532

Closed lewys66 closed 6 months ago

lewys66 commented 8 months ago

SCREENSHOT HERE

![Uploading Screenshot 2023-12-27 at 12.10.35.png…]()

Reimbursement for trade ID: lecfxzsi-35af8844-39e2-4b2a-9a95-ccdfaa264268-1914

I am BTC [buyer] as [maker/taker] for [ASSET]. Trade amount and asset: 0.07 BTC for £2433 Deposit amount: 0.015862 BTC

Maker: 0.000091 BTC Taker: 0.00068502 BTC Deposit: 0.015862 BTC

Reimbursement amount: 0.015862 BTC BTC / Reason for reimbursement: Transaction Error

BTC address ownership proof:

Screenshot 2023-12-27 at 12 07 47 Screenshot 2023-12-27 at 12 10 35

Trade: lecfxzsi Trade ID: lecfxzsi-35af8844-39e2-4b2a-9a95-ccdfaa264268-1914 Maker: 0.000091 BTC Taker: 0.00068502 BTC Deposit: 0.015862 BTC BTC mining fees lost: 0.00068502 BTC Trade fees lost: 0.015862 BTC

BTC address for reimbursement: bc1qdvkxq8ygz4slkkxhfag7vzkyd3kqllg6vzrke7

Bisq version:: 1.9.14

Other notes:

Issue: https://github.com/bisq-network/support/issues/197

Other notes:

Issue #197 can be used as a good example of a correct reimbursement request.

Ping @refund-agent2 and your mediator

darawhelan commented 7 months ago

Hi @lewys66

Please can you post the following:

lewys66 commented 7 months ago

Marker Transaction ID: d1e64767e9b0d250f45b6357093419b2e0d6545892435d90c8eb6a300bc51ea5 Taker Transaction ID: 96cb9f675c2bb2d007d7d6527b806a219a58a608b6ab8d28f168af15a67eb715 Deposit Transaction ID: 401de635d05a39efacae7cb18f9af1dffd7a01beb8d3345fcb1813e6f58c7c71

darawhelan commented 7 months ago

Hi @lewys66 this is the same problem as the other trade.

The trade is not failed.

The taker took the offer with a very low miner fee rate for the current fee levels.

The taker and deposit confirmation are both not confirmed.

Looks like it might be a while before it is confirmed.

You should open mediation for this trade.

Select the trade and press 'Ctrl' and 'O'

A mediator will be able to support you with completing this trade

lewys66 commented 7 months ago

Thank you