bisq-network / support

@bisq-network user support issues
https://bisq.wiki/User_support
19 stars 12 forks source link

Fee reimbursement for trade 773022 #1538

Closed Scoop193 closed 6 months ago

Scoop193 commented 7 months ago

The 773022 part in the issue title are the first characters of the Trade ID before the "-" (dash).

SCREENSHOT HERE

The screenshot from the Bisq client must have the Trade ID, Deposit, Maker and Taker TXIDs visible. Of course some trades do not have all 3 types, that is ok. Make sure all private information is covered (like bank accounts, name, etc). Do not upload images where sensitive private data is visible!

Maker: 0.00027104 BTC Taker: 0.00047532 BTC Deposit: 0.004165 BTC 2024-01-04

BTC mining fees lost: .......... eg 0.00005 BTC Trade fees lost, please state if BSQ or BTC: .......... eg 5.43 BSQ or 0.000088 BTC

A reimbursement request has to contain textual representation of Maker, Taker and Deposit TXIDs (copy them from the client to the issue). All TXIDs that are visible in the screenshot must be copied to the issue in text form! Please use exact form for Maker/Taker/Deposit - no abbreviations like M:, T: or adding extra characters like "Maker TX:", etc. Leave those fields as they are and replace the "........" with the appropreate txid

Bisq version: BTC address for reimbursement: bc1qgygejmes3fp803qspqfqng6q070reaa26urwma

Provide the Bisq client version to help developers identify the causing issue.

Other notes: An error occurred at task: CreateTakerFeeTx Exception message: Insufficient money, missing 0.0008483 BTC

Issue #197 can be used as a good example of a correct reimbursement request.

darawhelan commented 7 months ago

Hi @Scoop193 please can you post using the following reimbursement template