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@bisq-network user support issues
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Fee reimbursement for trade 7998323 #1550

Closed dfein38347g closed 5 months ago

dfein38347g commented 5 months ago

The XXXXX part in the issue title are the first characters of the Trade ID before the "-" (dash).

Screenshot from 2024-01-23 09-27-51

The screenshot from the Bisq client must have the Trade ID, Deposit, Maker and Taker TXIDs visible. Of course some trades do not have all 3 types, that is ok. Make sure all private information is covered (like bank accounts, name, etc). Do not upload images where sensitive private data is visible!

Maker: 3e6dff6be81c3d60f5088b0a454d67c1fbaa2ff3bf03ee2f0f9a02f0bc11cecf Taker: ........... Deposit: 0.0132 BTC BTC mining fees lost: 0.00039144 BTC Trade fees lost, please state if BSQ or BTC: 0.00019838 BTC

A reimbursement request has to contain textual representation of Maker, Taker and Deposit TXIDs (copy them from the client to the issue). All TXIDs that are visible in the screenshot must be copied to the issue in text form! Please use exact form for Maker/Taker/Deposit - no abbreviations like M:, T: or adding extra characters like "Maker TX:", etc. Leave those fields as they are and replace the "........" with the appropreate txid

Bisq version: v1.9.14 BTC address for reimbursement: bc1qjt487urua9nys4eu8wedehjyjdyj58wtw6263v

Provide the Bisq client version to help developers identify the causing issue.

Other notes:

Issue #197 can be used as a good example of a correct reimbursement request.

darawhelan commented 5 months ago

Hi @dfein38347g

As you are the taker and there is no taker transaction no funds left your wallet.

You have not lost any funds on this trade.