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@bisq-network user support issues
https://bisq.wiki/User_support
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Fee reimbursement for trade XNVEH #1562

Closed gamaweliton closed 4 months ago

gamaweliton commented 5 months ago

The XXXXX part in the issue title are the first characters of the Trade ID before the "-" (dash).

SCREENSHOT HERE

image

The screenshot from the Bisq client must have the Trade ID, Deposit, Maker and Taker TXIDs visible. Of course some trades do not have all 3 types, that is ok. Make sure all private information is covered (like bank accounts, name, etc). Do not upload images where sensitive private data is visible!

Maker: 2984e337d2ab49536bd1a66f34f90a7b0e0be0f052ca5a4433f555a97aa1e5a0 Taker: N/D Deposit: N/D BTC mining fees lost: 0.00039144 BTC Trade fees lost, please state if BSQ or BTC: .......... eg 5.43 BSQ or 0.000088 BTC

A reimbursement request has to contain textual representation of Maker, Taker and Deposit TXIDs (copy them from the client to the issue). All TXIDs that are visible in the screenshot must be copied to the issue in text form! Please use exact form for Maker/Taker/Deposit - no abbreviations like M:, T: or adding extra characters like "Maker TX:", etc. Leave those fields as they are and replace the "........" with the appropreate txid

Bisq version: BTC address for reimbursement: bc1qnxue58j8ujsrf8t4mhuju30glpey69ujqte5c3

Provide the Bisq client version to help developers identify the causing issue.

Other notes:

Issue #197 can be used as a good example of a correct reimbursement request.

darawhelan commented 5 months ago

Hi @gamaweliton

As you are the taker and there are no taker transactions present you did not lose any funds or fees on these trade. Nothing left your wallet.

I would recommend you do an SPV resync and your wallet might be out of sync.

https://bisq.wiki/Resyncing_SPV_file

gamaweliton commented 5 months ago

Thanks @darawhelan ! I will resync in my wallet to fix balance.

Thanks your patience I'm noob in the market yet.

Taking advantage of the opportunity, I would like to know if you could suggest some content for studying transactions on the blockchain and bisq

darawhelan commented 5 months ago

No problems I am not aware of a good place that explains everything that happens on Bisq with the blockchain .

Have a look at these posts here:

https://www.reddit.com/r/bisq/comments/104tcry/anatomy_of_a_transaction_as_it_looks_on_the/ https://bisq.community/t/anatomy-of-a-bisq-trade/10979

gamaweliton commented 4 months ago

Thanks!!!