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@bisq-network user support issues
https://bisq.wiki/User_support
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Fee reimbursement for trade TIQuYve-094d5262-06f4-4f4e-a3b2-xxx #1617

Closed oelf12 closed 1 month ago

oelf12 commented 1 month ago

The XXXXX part in the issue title are the first characters of the Trade ID before the "-" (dash).

SCREENSHOT HERE

The screenshot from the Bisq client must have the Trade ID, Deposit, Maker and Taker TXIDs visible. Of course some trades do not have all 3 types, that is ok. Make sure all private information is covered (like bank accounts, name, etc). Do not upload images where sensitive private data is visible!

Maker: .......... Taker: ........... Deposit: .......... BTC mining fees lost: .......... eg 0.00005 BTC Trade fees lost, please state if BSQ or BTC: .......... eg 5.43 BSQ or 0.000088 BTC

A reimbursement request has to contain textual representation of Maker, Taker and Deposit TXIDs (copy them from the client to the issue). All TXIDs that are visible in the screenshot must be copied to the issue in text form! Please use exact form for Maker/Taker/Deposit - no abbreviations like M:, T: or adding extra characters like "Maker TX:", etc. Leave those fields as they are and replace the "........" with the appropreate txid

Bisq version: BTC address for reimbursement:

Provide the Bisq client version to help developers identify the causing issue.

Other notes:

Issue #197 can be used as a good example of a correct reimbursement request.

darawhelan commented 1 month ago

@oelf12 please can you post the screenshot