bisq-network / support

@bisq-network user support issues
https://bisq.wiki/User_support
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Case cbfbdf #1621

Open krisztianpinter opened 1 month ago

krisztianpinter commented 1 month ago

During taking an offer, an error message popped up (which i didn't copy). It said there was no funds transferred out.

Retrying to take, now I was informed that I should restart bisq because of some bitcoin sync issue. I did.

Now I see the transaction being in this state:

Attention The trade protocol encountered a serious problem.

The trade contract is not set.

The trade cannot be completed and you might have lost your trade fee. If so, you can request a reimbursement for lost trade fees here: [1]

Do you want to move the trade to failed trades?

You cannot open mediation or arbitration from the failed trades view, but you can move a failed trade back to the open trades screen any time. [https://github.com/bisq-network/support/issues]

The transaction box says:

An error occurred at task: TakerProcessesInputsForDepositTxResponse Exception message: Lock time of maker is more than 3 blocks different to the lockTime I calculated. Makers lockTime= 848283, myLockTime=848279

However, in the funds/transactions tab, I see no indication of "Taker and tx fee".

The first error message box referred to a log file, which I don't know where to find.

started_at_UTC: 2024-05-27 18:16

Bisq version: 1.9.15

Device or machine: Linux Mint 21

Please advise me: how can I figure out if any deposits were lost?

darawhelan commented 1 month ago

Hi @krisztianpinter

Please can you post the following:

Where you the maker or taker ?

krisztianpinter commented 1 month ago

hi @darawhelan

maker fee transaction id: f45d462ff6f0be66cae0f1c0f9902462bcda1993240bd1e6812ed3c4c476eebd taker fee transaction id: N/A deposit transaction id: N/A delayed payout transaction id: N/A

i was the taker

leo816 commented 1 month ago

please paste a screenshot of the trade details

krisztianpinter commented 1 month ago

image

this you mean? there is a "detail data" button, but clicking it doesn't do anything.