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@bisq-network user support issues
https://bisq.wiki/User_support
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Fee reimbursement for trade NE0W1 #1687

Open pprvggc6um opened 1 month ago

pprvggc6um commented 1 month ago

The XXXXX part in the issue title are the first characters of the Trade ID before the "-" (dash).

Screenshot_2024-10-04_07-28-17

The screenshot from the Bisq client must have the Trade ID, Deposit, Maker and Taker TXIDs visible. Of course some trades do not have all 3 types, that is ok. Make sure all private information is covered (like bank accounts, name, etc). Do not upload images where sensitive private data is visible!

Maker: 363a9d945c4feda34c02e7aaae88e6954f1938e7abc35f52c8910cfe1b276a1a Taker: 6b98b9b6bba103dd22952bf0f5b02e88c64298fc4125ffb61d4f58d4b9f45fce Deposit: N/A BTC mining fees lost: N/A Trade fees lost, please state if BSQ or BTC: 0.00002450 BTC

A reimbursement request has to contain textual representation of Maker, Taker and Deposit TXIDs (copy them from the client to the issue). All TXIDs that are visible in the screenshot must be copied to the issue in text form! Please use exact form for Maker/Taker/Deposit - no abbreviations like M:, T: or adding extra characters like "Maker TX:", etc. Leave those fields as they are and replace the "........" with the appropreate txid

Bisq version: 1.9.17 BTC address for reimbursement: bc1qs8ks86ufg086975vytpsrwccjqhkzeuu3u2kw8

Provide the Bisq client version to help developers identify the causing issue.

Other notes: Lost maker fee in failed transaction

Issue #197 can be used as a good example of a correct reimbursement request.

leo816 commented 4 days ago

Fees lost in this trade: 0.00081441

This will be included in the next batch reimbursement,

Kind regards,