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bitcoinz-support / wallets

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BTCZ wallet (android) shows me 0 balance. #1

Open nika12338 opened 6 years ago

nika12338 commented 6 years ago

Hello,

BTCZ wallet (android) shows me 0 balance. can you tel me why?

egyptianbman commented 6 years ago

Your coins are safely stored in the blockchain. They're not going anywhere. The only potential way to lose your coins is if you lose your private key or seed. So.. how do you "get your coins back"? You need to go to settings -> Select wallet -> more options -> addresses -> scan addresses for funds. After this completes, your wallet should be good-to-go, with all of the transactions. If you notice transactions missing in the future, do this process again and they should be restored. Remember, your coins are stored in the blockchain. All this wallet does is provide you with a graphical interface to your coins (using your private key).

Please confirm if this resolves your issue; thanks.