LogIn Issue from China Mainland! Need a network setting for Socks5 proxy!

[Ken-n]

An error occurred

WORKER:ERROR [2023-04-27T05:23:03.793Z]     Error: ETIMEDOUT    
  - METHOD_NAME: signUp    
  - STATUS_CODE: 500    
  - STATUS_MESSAGE: Internal Server Error        
  - STACK_TRACE RequestError: Error: ETIMEDOUT
    at new RequestError (/Applications/Bitfinex Report.app/Contents/Resources/app/bfx-reports-framework/node_modules/request-promise-core/lib/errors.js:14:15)
    at Request.plumbing.callback (/Applications/Bitfinex Report.app/Contents/Resources/app/bfx-reports-framework/node_modules/request-promise-core/lib/plumbing.js:87:29)
    at Request.RP$callback [as _callback] (/Applications/Bitfinex Report.app/Contents/Resources/app/bfx-reports-framework/node_modules/request-promise-core/lib/plumbing.js:46:31)
    at self.callback (/Applications/Bitfinex Report.app/Contents/Resources/app/bfx-reports-framework/node_modules/bfx-api-node-rest/node_modules/request/request.js:198:22)
    at Timeout._onTimeout (/Applications/Bitfinex Report.app/Contents/Resources/app/bfx-reports-framework/node_modules/bfx-api-node-rest/node_modules/request/request.js:764:12)

---

Debug info
Version	4.5.1
Commit Hash	721acbda1a5e7b4930571918aeecdff2523ba15d
Commit Date	2023-04-26T10:39:39Z
Electron	13.6.9
Chrome	91.0.4472.164
Node.js	14.16.0
V8	9.1.269.40-electron.0
OS version	Darwin Kernel Version 18.7.0: Tue Jun 22 19:37:08 PDT 2021; root:xnu-4903.278.70~1/RELEASE_X86_64
OS release	Darwin x64 18.7.0
CPUs	Intel(R) Core(TM) i5-7360U CPU @ 2.30GHz x 4
RAM	8GB (0.05GB free)
App RAM limit	2072Mb (9.65MB used)

Main log

```vim at Timeout._onTimeout (/Applications/Bitfinex Report.app/Contents/Resources/app/bfx-reports-framework/node_modules/bfx-api-node-rest/node_modules/ [2023-04-27 12:28:10.863] [error] WORKER:ERROR [2023-04-27T04:28:10.862Z] Error: ETIMEDOUT - METHOD_NAME: loginToBFX - STATUS_CODE: 500 - STATUS_MESSAGE: Internal Server Error - STACK_TRACE RequestError: Error: ETIMEDOUT at new RequestError (/Applications/Bitfinex Report.app/Contents/Resources/app/bfx-reports-framework/node_modules/request-promise-core/lib/errors.js:14:15) at Request.plumbing.callback (/Applications/Bitfinex Report.app/Contents/Resources/app/bfx-reports-framework/node_modules/request-promise-core/lib/plumbing.js:87:29) at Request.RP$callback [as _callback] (/Applications/Bitfinex Report.app/Contents/Resources/app/bfx-reports-framework/node_modules/request-promise-core/lib/plumbing.js:46:31) at self.callback (/Applications/Bitfinex Report.app/Contents/Resources/app/bfx-reports-framework/node_modules/bfx-api-node-rest/node_modules/request/request.js:198:22) at Timeout._onTimeout (/Applications/Bitfinex Report.app/Contents/Resources/app/bfx-reports-framework/node_modules/bfx-api-node-rest/node_modules/request/request.js:764:12) [2023-04-27 13:23:03.811] [error] WORKER:ERROR [2023-04-27T05:23:03.793Z] Error: ETIMEDOUT - METHOD_NAME: signUp - STATUS_CODE: 500 - STATUS_MESSAGE: Internal Server Error - STACK_TRACE RequestError: Error: ETIMEDOUT at new RequestError (/Applications/Bitfinex Report.app/Contents/Resources/app/bfx-reports-framework/node_modules/request-promise-core/lib/errors.js:14:15) at Request.plumbing.callback (/Applications/Bitfinex Report.app/Contents/Resources/app/bfx-reports-framework/node_modules/request-promise-core/lib/plumbing.js:87:29) at Request.RP$callback [as _callback] (/Applications/Bitfinex Report.app/Contents/Resources/app/bfx-reports-framework/node_modules/request-promise-core/lib/plumbing.js:46:31) at self.callback (/Applications/Bitfinex Report.app/Contents/Resources/app/bfx-reports-framework/node_modules/bfx-api-node-rest/node_modules/request/request.js:198:22) at Timeout._onTimeout (/Applications/Bitfinex Report.app/Contents/Resources/app/bfx-reports-framework/node_modules/bfx-api-node-rest/node_modules/request/request.js:764:12) ```

Worker errors

```vim WORKER:ERRO - METHOD_NAME: loginToBFX - STATUS_CODE: 500 - STATUS_MESSAGE: Internal Server Error - STACK_TRACE RequestError: Error: ETIMEDOUT at new RequestError (/Applications/Bitfinex Report.app/Contents/Resources/app/bfx-reports-framework/node_modules/request-promise-core/lib/errors.js:14:15) at Request.plumbing.callback (/Applications/Bitfinex Report.app/Contents/Resources/app/bfx-reports-framework/node_modules/request-promise-core/lib/plumbing.js:87:29) at Request.RP$callback [as _callback] (/Applications/Bitfinex Report.app/Contents/Resources/app/bfx-reports-framework/node_modules/request-promise-core/lib/plumbing.js:46:31) at self.callback (/Applications/Bitfinex Report.app/Contents/Resources/app/bfx-reports-framework/node_modules/bfx-api-node-rest/node_modules/request/request.js:198:22) at Request.emit (events.js:315:20) at Timeout._onTimeout (/Applications/Bitfinex Report.app/Contents/Resources/app/bfx-reports-framework/node_modules/bfx-api-node-rest/node_modules/request/request.js:764:12) at listOnTimeout (internal/timers.js:554:17) at processTimers (internal/timers.js:497:7) WORKER:ERROR [2023-04-27T05:23:03.793Z] Error: ETIMEDOUT - METHOD_NAME: signUp - STATUS_CODE: 500 - STATUS_MESSAGE: Internal Server Error - STACK_TRACE RequestError: Error: ETIMEDOUT at new RequestError (/Applications/Bitfinex Report.app/Contents/Resources/app/bfx-reports-framework/node_modules/request-promise-core/lib/errors.js:14:15) at Request.plumbing.callback (/Applications/Bitfinex Report.app/Contents/Resources/app/bfx-reports-framework/node_modules/request-promise-core/lib/plumbing.js:87:29) at Request.RP$callback [as _callback] (/Applications/Bitfinex Report.app/Contents/Resources/app/bfx-reports-framework/node_modules/request-promise-core/lib/plumbing.js:46:31) at self.callback (/Applications/Bitfinex Report.app/Contents/Resources/app/bfx-reports-framework/node_modules/bfx-api-node-rest/node_modules/request/request.js:198:22) at Request.emit (events.js:315:20) at Timeout._onTimeout (/Applications/Bitfinex Report.app/Contents/Resources/app/bfx-reports-framework/node_modules/bfx-api-node-rest/node_modules/request/request.js:764:12) at listOnTimeout (internal/timers.js:554:17) at processTimers (internal/timers.js:497:7) ```

Worker exceptions

```vim Empty ```

---

The issue was opened from the electron app

[ezewer]

Hi @Ken-n do you experience this only when using the report tool or also when accessing bitfinex.com ?

[Ken-n]

Hi @Ken-n do you experience this only when using the report tool or also when accessing bitfinex.com ?

Only when using the report tool, because I access bitfinex.com on my browser which allows me to set a proxy.

[Ken-n]

Hi @Ken-n do you experience this only when using the report tool or also when accessing bitfinex.com ?

Only when using the report tool, because I access bitfinex.com on my browser which allows me to set a proxy.

[ezewer]

@Ken-n thanks for reporting, checking!

[ezewer]

Hi @Ken-n has this been solved?

[krm35]

You can use electron proxy arguments in the command line:

./BitfinexReport-4.16.0-x64-linux.AppImage --proxy-server=IP:PORT --proxy-bypass-list=<-loopback>