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error Unexpected token in JSON at position 3384 (Position change depending on state paradigm is in) #9

Closed retepsmada closed 10 months ago

retepsmada commented 10 months ago

Whenever I try to connect to my Paradigm controller I get a different unexpected token in the JSON every time depending on the state that parardigm is currently in. I've attached the log and some screenshots of what I'm seeing as well, running companion on a Macbook Air 2015 running MacOS Monteray. Companion Version 3.1.2. Paradigm version 3.1.2 as well, ERn rack. Screenshot 2024-01-03 at 20 39 26 Screenshot 2024-01-03 at 20 39 39 Screenshot 2024-01-03 at 20 43 47 module-log-03_01_2024-20 36 24.csv

zerbzman commented 10 months ago

Ok would you be able to go to this address http://10.101.10.101/get/system and paste the contents here? It looks like there is something that it is not expecting. Thanks

zerbzman commented 10 months ago

You mention a certain "state". Is this when you have a specific preset or macro launched? The paradigm might not be sending back totally correct data when this happens and causing this to throw an error. Would you be able to go to this address as well and paste the result? http://10.101.10.101/get/system/control_status

retepsmada commented 10 months ago

{"processor_name":"Processor 1","processor_number":1,"ip_address":174393957,"current_time":"04/01/2024 2:31pm (UTC+0)","uptime":5465173,"rack_status":"ERn","stations":[{"number":"1","name":"DSR","status":"Online"},{"number":"2","name":"Control Room","status":"Online"},{"number":"4","name":"16in Contact Stn 1","status":"Online"}],"mosaics":[],} Screenshot 2024-01-04 at 14 35 19

The second link just leads to a blank page served by the webserver

zerbzman commented 10 months ago

Thanks!

Whoops, my bad. The second link should be this. http://10.101.10.101/get/control_status

retepsmada commented 10 months ago

{"presets":{7:"Activated",8:"Deactivated",9:"Deactivated",10:"Deactivated",11:"Activated",12:"Deactivated",13:"Deactivated",14:"Deactivated",15:"Deactivated",16:"Deactivated",17:"Deactivated",18:"Deactivated",19:"Deactivated",20:"Deactivated",21:"Deactivated",22:"Deactivated",23:"Deactivated",26:"Deactivated",27:"Deactivated"},"sequences":{},"walls":{},"channels":{0:0,1:0,2:0,3:0,4:0,5:0,6:0,7:0,8:0,9:0,10:0,11:0,12:0,13:0,14:0,15:0,16:71,17:71,18:71,19:71,20:71,21:71,22:71,23:71,24:95,28:0,52:0,53:0,60:67,61:67,62:67,63:67,64:67,65:67,66:67,67:67,68:67,69:68,70:68,71:68,72:68,73:68,74:68,75:68,76:68,77:68,78:73,79:73,84:95,85:95,86:95,87:95,88:95,91:73,92:73,93:73,94:73,95:74,110:74,111:74,112:74,113:74,114:74,115:0,116:0,117:0,118:0,119:0,120:0,121:0,122:0,123:0,124:0,125:0,126:0,127:0,128:0,130:74,131:74,132:71,134:96,135:100,136:100,137:100,138:100,139:100,140:100,141:100,142:100,143:100,144:100,145:100,146:100,147:100,148:100,149:100,150:100,151:100,153:100,154:100,155:100,156:100,157:100,158:100,159:100,169:73,170:73,171:73,172:71,173:71,174:71,175:71,176:71,177:71,178:71,179:71,180:71,181:74,182:0,206:0,207:0,208:0,209:0,210:0,211:0,212:0,213:0,214:0,215:0,216:0,217:0,218:0,219:0,220:0,221:0,222:0,223:0,224:0,225:0,226:0,227:0,228:0,229:0,230:0,231:0,232:0,233:0,234:0,235:0,236:0,237:0,238:0,239:0,240:0,241:0,242:0,243:0,244:0,245:0,246:0,247:0,248:0,249:0,250:0,251:0,252:0,253:0,254:0,255:0,256:0,257:0,258:0,259:0,260:0,261:0,262:0,263:0,264:0,265:0,266:0,267:0,268:0,269:0,270:0,271:0,272:0,273:0,274:0,275:0,276:0,277:0,278:0},"macros":{0:1,1:0,2:0,3:0,4:0,5:0,6:0,10:0,11:0,12:0,13:0},"overrides":{0:true,1:true}} Screenshot 2024-01-05 at 18 29 35

zerbzman commented 10 months ago

Thanks! That all looks correct.

After looking at the logs again it looks like the issue is in the starting connection. This plugin makes several calls to the Paradigm to get info for presets, macros, channels, walls, and overrides as well as a call for general system info. My guess based on the position of the error being 3384, is that there may be an issue with a channel name. To know for sure and be able to fix it, would you be able to go through each of these links and paste the result again?

  1. http://10.101.10.101/get/spaces
  2. http://10.101.10.101/get/overrides
  3. http://10.101.10.101/get/walls
  4. http://10.101.10.101/get/channels
  5. http://10.101.10.101/get/sequences
  6. http://10.101.10.101/get/presets
  7. http://10.101.10.101/get/macros

Thanks!

retepsmada commented 10 months ago

1. {"0":"Global","1":"House Lights","2":"Work Lights","3":"Independants","4":"Bridge 1","6":"Bridge 2","7":"Bridge 3","8":"Bridge 4","9":"Bridge 5","10":"Bridge 6","5":"Exit Signs","11":"Lobbies","12":"Unused Channels","13":"Space 7","14":"Space 8","15":"Dimmer Ccts"} 2. [{"id":0,"name":"Cleaners Lock","state":true},{"id":1,"name":"PIT LED STATUS","state":true}] 3.

4. 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6. [{"id":7,"name":"Day","space":2,"state":"Activated"},{"id":8,"name":"Rehearsal","space":2,"state":"Deactivated"},{"id":9,"name":"Show","space":2,"state":"Deactivated"},{"id":10,"name":"Night","space":2,"state":"Deactivated"},{"id":11,"name":"HL-Day","space":1,"state":"Activated"},{"id":12,"name":"HL-Rehearsal","space":1,"state":"Deactivated"},{"id":13,"name":"HL-Show","space":1,"state":"Deactivated"},{"id":14,"name":"HL-Night","space":1,"state":"Deactivated"},{"id":15,"name":"HL-Custom 1","space":1,"state":"Deactivated"},{"id":16,"name":"HL-Off","space":1,"state":"Deactivated"},{"id":17,"name":"Cleaners","space":2,"state":"Deactivated"},{"id":18,"name":"Lecture 1","space":1,"state":"Deactivated"},{"id":19,"name":"Lecture 2","space":1,"state":"Deactivated"},{"id":20,"name":"Lecture 3","space":1,"state":"Deactivated"},{"id":21,"name":"Lecture 4","space":1,"state":"Deactivated"},{"id":22,"name":"Lecture","space":2,"state":"Deactivated"},{"id":23,"name":"Cleaners","space":1,"state":"Deactivated"},{"id":26,"name":"Teaching 1","space":1,"state":"Deactivated"},{"id":27,"name":"Teaching 2","space":1,"state":"Deactivated"}]

  1. [{"id":0,"name":"Day","state":1},{"id":1,"name":"Rehearsal","state":0},{"id":2,"name":"Show","state":0},{"id":3,"name":"Night","state":0},{"id":4,"name":"WL-SUB STAGE CYCLE","state":0},{"id":5,"name":"Cleaners","state":0},{"id":6,"name":"Lecture","state":0},{"id":10,"name":"Teaching_1","state":0},{"id":11,"name":"Teaching_2","state":0},{"id":12,"name":"Teaching_Off","state":0},{"id":13,"name":"Preset Cleardown","state":0}]

Any blank lines there was no data, there are no sequences or walls in this paradigm file I'm attaching a screenshot of the channels because it is showing a json error very similar to the companion one Screenshot 2024-01-05 at 19 02 53

zerbzman commented 10 months ago

Yep, that looks like the one. It looks like there are some names that have some special characters included. The screenshot is really helpful, thanks. I wonder, in the regular paradigm website interface what the labels for "TRIMMINGS\GALLERY" and "CATWALK\LOBBIES" show. Do you think those are supposed to be slashes or are they supposed to be a space or new line? My guess is that the installer intended them to be slashes but used the wrong slash. It should be a forward slash/ versus a backwards slash. That backwards slash is messing this up. I can fix it and send you a version to test. Can you shoot me an email to my GitHub username @gmail.com so that I can send you that?

retepsmada commented 10 months ago

Sent an email over with a screenshot of what they show up as in the web interface as well.