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bitfocus / companion-module-newtek-tricaster

MIT License
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No connection between Companion and Tricaster #40

Closed SK-RaoSel closed 1 year ago

SK-RaoSel commented 1 year ago

Hi Folks,

i get this message when i try to connect the Tricaster TC-2-Elite: "error: Unable to connect to Tricaster. Check your device address in the module settings"

IP is set correct. The Live-Panel Password ist turn off. Any Idea?

companion: v3.0.0 - 2023-06-21 (stable)

bryce-seifert commented 1 year ago

Can you try the latest beta of Companion?

It includes a fix for https://github.com/bitfocus/companion-module-newtek-tricaster/issues/29 which I think might be a similar issues.

Also, which version of Tricaster firmware are you on? Have you successfully used this module before?

bryce-seifert commented 1 year ago

@SK-RaoSel Are you still having this issue? Any more info you can provide? Can you try the latest companion beta?

jamesthompson2004 commented 1 year ago

I had this same problem when upgrading to TriCaster's August release: the TriCaster update broke the Companion connection. Confirmed that Beta 6162 does fix the problem on TriCaster Mini 4K.

Thank you for your work on this! Newtek would only give me an old update back to April of 2022. Fixing this fixed our workflow. It was going to be a Very Bad Week.

bryce-seifert commented 1 year ago

@jamesthompson2004 Thanks for the confirmation! Sorry it took a bit to get to, I was worried it was going to be a harder fix than it was and my Tricaster was in heavy use. Glad all is working now!