HS410 Switcher connection dropout

[davidadevore]

Using 1.2.0-85393af-1109 Describe the bug Connection to HS 410 drops for 3 seconds. Drops occur every 10-15 seconds. Network is a small netgear switch with just computer and switcher. When the connection is active, the commands work and control the switcher just fine. All commands that I have tried work great!

Desktop (please complete the following information):

• OS: Mac 10.12.6
• Browser: Chrome

[haakonnessjoen]

This is a known issue with panasonic 410. It does not happen with HS50 and is not documented in the spec.

Panasonic has yet to give an answer to the reason for this.

We could consider to open the connection every time we want to issue a command, like PJLINK, but that adds latency and module complexity. I might look at it some time soon.

[thekdoggy]

Just some side information to go along with this, using a Venetex VS-45 remote aux panel along with companion on the same network can cause the Venetex to drop out and need to be reset periodically

[JeffreyDavidsz]

Can we close this @haakonnessjoen ?

[PTGitHubber]

Has this been looked at? I have stopped using Companion with the AVHS 410 in show for this very reason, after experiencing it multiple times myself.

[JeffreyDavidsz]

We might put a stay alive command in, if nothing happens for 5 seconds send something. Or does it also happens during switching?

[JeffreyDavidsz]

mmmm looks like @haakonnessjoen allready put some check in for that; if (self.config.model == 'HS410') { self.udptimer = setInterval(function () { self.sendUDPCommand('SPAT:0:00'); }, 500); }

[PTGitHubber]

Ah. I'll test this on Monday, then. I'll be around an AVHS410, and postmy findings here.

[haakonnessjoen]

Hah, can’t even remember doing that. And I see I forgot to clear the timer in destroy too :/

[PTGitHubber]

I tested on the latest bleeding edge build just now, and the dropout is still happening. It's only if the connection is idle for approximately 8 seconds, and if you try to send a command while the connection is resetting, nothing happens.

Running Windows 10 Companion v2.0.0 (54767cc)

[stmoss]

Following up here, I am having the same problem...

[McHauge]

Got a unit with the same thing happening in 2020 too.

[thedmo]

I noticed this to happen on a Browser too. When using the Commands with OSC everything seemed to work nicely though.

[stmoss]

OSC?

[thedmo]

Last time i controled Companion with OSC Commands out of QLab, i could control the switcher in these moments, when in a my browser there was no Connection. I used it with Safari.

[McHauge]

@haakonnessjoen, @stmoss, @thedmo, I think I found the bug, it seems to work now without disconnecting in my dev builds :)

[McHauge]

I'll post a fix within a week or so.

[McHauge]

This should be fixed in the next version of the module (V1.0.2), I'll close this for now, please feel free to open it up again if need be.

[stmoss]

Thanks!

Steve Moss Director, Technical Services

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On May 5, 2021, at 5:43 PM, Andreas Thomsen @.***> wrote:



This should be fixed in the next version of the module (V1.0.2), I'll close this for now, please feel free to open it up again if need be.

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[McHauge]

This is now in the beta builds, and you can get it from the website :)

[DiViPro01]

Hi,

I have been testing this, but in all the versions build for avhs, companion doesnt even connect to the hs410

[McHauge]

@DiViPro01 Hi, keep in mind that this now requires you to have two plugins installed on the HS410, vs only one before. take a look at the Help.md file for info on the specific plugins, which can be found inside companion via the "?" symbol

[DiViPro01]

thanks for the answer! I will try it out as soon as I can