bitfocus / companion

Bitfocus Companion enables the reasonably priced Elgato Stream Deck and other controllers to be a professional shotbox surface for an increasing amount of different presentation switchers, video playback software and broadcast equipment.
http://bitfocus.io/companion
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Companion Button active but Text/Backgroud not showing on Streamdeck #1892

Closed atscomms closed 2 years ago

atscomms commented 2 years ago

Is this a bug in companion itself or a module?

Is there an existing issue for this?

Describe the bug

These used to work just fine. I started noticed it a few builds ago. It occurs over several but not all Companion modules

Companion buttons on Streamdeck show the disconnected plug&socket with asterisk icon, but pressing a button actually works. Streamdeck button edit says it's not connected to local Companion Log shows "instance(websocket): WebSocket error: Error: connect ECONNREFUSED 127.0.0.1:4444" Generic Websocket connection status show OK. (OBS controls work)

I've tried quitting and restarting both in every order. I've rebooted the PC

Steps To Reproduce

Boot Streamdeck Boot Companion

Expected Behavior

Button appearance as shown in Companion GUI should show on Streamdeck buttons Streamdeck should connect to Companion

Environment (please complete the following information)

- OS: Windows 10
- Browser: Firefox
- Companion Version:2.2.0+3850-master-1e4e447d-win64.exe
= Streamdeck V 5.2.0.14948 FW 1.00.012

Additional context

No response

Julusian commented 2 years ago

Quit (or uninstall) the streamdeck software, then restart companion.

Because you have both running, and the plugin disabled in companion, they are both trying to use the streamdeck.

atscomms commented 2 years ago

I need to have both running. It used to work until the last two Companion updates I used. Companion buttons are added using the Custom/Companion Button module in the SD software

krocheck commented 2 years ago

That being the case, make sure the below setting is enabled and restart both Companion and Stream Deck image

atscomms commented 2 years ago

That did the trick. Thanks