[BUG] Stream Deck Mini not found

[gobo-ws]

Is this a bug in companion itself or a module?

• [X] I believe this to be a bug in companion

Is there an existing issue for this?

• [X] I have searched the existing issues

Describe the bug

Elgato Stream Deck Mini not found in the surface list, clicking on the button "Rescan USB" generates the following text in the log: 23.05.31 16:53:03 Surface/Controller: Failed to add "elgato-streamdeck" device: could not get feature report from device AND GOT: {"id":"0","cmd":"add","type":"elgato-streamdeck","devicepath":"\\\\?\\hid#vid_0fd9&pid_0063#6&495cd8f&0&0000#{4d1e55b2-f16f-11cf-88cb-001111000030}"}

Steps To Reproduce

Clicking on Surfaces -> Rescan USB -> Results in an empty Surfaces list

Expected Behavior

The device should appear in the Surfaces list

Environment (please complete the following information)

- OS: Windows 11 22H2 x64
- Browser: Chrome 114.0.5735.91
- Companion Version: 3.0.0-rc1 (3.0.0-rc1+5909-v3-0.0-rc1-725c3583

Additional context

Elgato Stream Deck Mini firmware 3.02.001

[Julusian]

Does this streamdeck work with 2.4.2? That log line says that we know what it is, and tried to use it but it didnt respond to one of the messages we sent to it

[gobo-ws]

Does this streamdeck work with 2.4.2? That log line says that we know what it is, and tried to use it but it didnt respond to one of the messages we sent to it

Hi, thanks for your answer. I have not tried to install 2.4.2 but I will test it during the weekend. Will return with the result

[gobo-ws]

2.42 has been removed from the download section.

Tested with the beta and the new experimental version but still the same problem:

Beta 3.0.0 (3.0.0+5920-beta-9cc0ebee) 23.06.02 18:56:06 Surface/Controller: Failed to add "elgato-streamdeck" device: could not get feature report from device AND GOT: {"id":"0","cmd":"add","type":"elgato-streamdeck","devicepath":"\\\\?\\hid#vid_0fd9&pid_0063#6&495cd8f&0&0000#{4d1e55b2-f16f-11cf-88cb-001111000030}"}

Experimental 3.99.0 (3.99.0+5971-develop-23af99f4) 23.06.02 18:46:40 Surface/Controller: Failed to add "elgato-streamdeck" device: Error: could not get feature report from device

[Julusian]

The download is still there, but it's under the older builds (button on the right)

[gobo-ws]

Yeah sorry, found it. The device is not detected with version 2.4.2 either. The log file is empty without any errors messages.

[adlaws]

I can confirm that I see the same behaviour on Windows, and also under Debian 11 with v3.0 rc-1 with a StreamDeck Mini (3x2 buttons).

Interestingly, on Debian 11 it works fine with the v2.4.2 release, though with Windows (on the v2.4.2 release) it fails to detect it.

As with @gobo-ws, the log is completely empty in the case of no detection - it just fails to detect anything.

Both v2.4.2 and v3.0 rc-1 work fine when operating using the "StreamDeck software via Companion plugin" option (in Windows, at least), though of course in this mode it's not worrying about USB detection.

In case it's of any use in tracking down the problem, the model number of my StreamDeck Mini is 20GAI9901.

[gobo-ws]

I installed 3.0.0+5920-beta-9cc0ebee on a Raspberry Pi 4 running Debian 11 (don't know why the installation script replaced my MOTD though but that is another question) Companion detects the device and it is working fine. I also have the 20GAI9901 model.

Surface/USB/elgato-streamdeck//dev/hidraw0                  debug   Adding elgato_streamdeck USB device: /dev/hidraw0
Surface/USB/elgato-streamdeck//dev/hidraw0                  debug   Elgato Streamdeck Mini detected
Surface/USB/elgato-streamdeck/streamdeck:BL09L1Bxxxxx           debug   device added successfully

[Julusian]

I have gotten my hands on a mini to test this with, and I can confirm that a 20GAI9901 with the latest firmware (3.02.001) it does work on linux but not on windows.

This shouldn't be too bad to fix now that I can reproduce it!

[Julusian]

This is fixed in beta 5978

[adlaws]

I can confirm that my StreamDeck Mini is now detected on Windows - tested with Beta 3.0.0+5979. I'll check on Debian as soon as I am able.

[gobo-ws]

I can confirm that my StreamDeck Mini is now detected on Windows - tested with Beta 3.0.0+5979. I'll check on Debian as soon as I am able.

Same here

[Julusian]

Thats great to hear!

I can confirm that my StreamDeck Mini is now detected on Windows - tested with Beta 3.0.0+5979. I'll check on Debian as soon as I am able.

The debian is more likely to be that between 2.4 and 3.0 we changed hid backends on linux, and they need different udev rules.

[adlaws]

Hi again - I've just tested in Debian using 3.0.0+5987-beta-16c68af4, but it's still not detecting the StreamDeck mini under that OS (it's the exact same StreamDeck Mini in both cases - I just switch the USB cable across).

v2.4.2 (2.4.2+4911-v2-4.2-fcb5a863) works fine though.

[Julusian]

@adlaws did you check/update your udev rules?

The linux downloads include a copy of that file you can use

[adlaws]

@Julusian - that's fixed it. My apologies that I missed that - everything is working perfectly now 👍