Bug: pro license is not uinlocking pro features on app on new computer

bitgapp / eqMac

macOS System-wide Audio Equalizer & Volume Mixer 🎧

https://eqmac.app

Apache License 2.0

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Bug: pro license is not uinlocking pro features on app on new computer #880

Closed stabbotco1 closed 3 months ago

stabbotco1 commented 7 months ago

Bug description: Old computer is replaced and scraped. New mac m2 has eqMac installed Logging in and applying pro licnese does not result in app becoming usable Emails to support go unanswered

oskarsh commented 6 months ago

Similar problem here. Did you buy the 1 lifetime license only? It might be the case that its registered to your old pc.

Is there a way to transfer licenses? I got rid of my old mac and was very surprised to find my lifetime license not working.

BradSiegler commented 4 months ago

EDIT: Removing eqmac and going down to a lower version somehow resolved this.

I am also having this issue. I downloaded today, signed up for the pro plan, created a license online for my mac, and went into the app's UI and clicked "generate license" to no avail... Frustrating to put it nicely.

nodeful commented 3 months ago

Guys you can just edit the License serial number on your account page: https://eqmac.app/account And it will generate you a new License for your new Mac:

Just click the Edit pencil button and copy paste your serial number to transfer:

I'm sorry this inconvenience and miscommunication on my part. I'm currently working on an update to bring this into the eqMac app itself and also working on Helpdesk articles to improve the communication about this.