User facing issue in transfering sats from Savings Account in Hexa 1.0

[ASN-BitHyve]

Hexa 1 is crashing when the user is trying to move their funds from Savings Account into Hexa 2.0

Username: @chagomanso - Telegram

https://user-images.githubusercontent.com/68264080/146683117-e10c4f15-9dbe-413b-93a8-3c4ff75bf2da.mp4

Version history:

[Parsh]

I didn't see the app crashing in the above video, what I did notice tho is that the app is working really slowly, nor do I see the send journey being completed.

Nevertheless, I've tried sending from the Savings account(Hexa 1) to check whether 2FA based transactions are getting appropriately signed by the Signing Server and the tx went through perfectly fine.

@ASN-BitHyve Can we have more information on this? Maybe another screen recording that actually shows the crash or the error which comes up after the user enters the 2-FA token and press send.

[ASN-BitHyve]

Abhilash has DMed the user asking them to get on a Zoom call.

[ASN-BitHyve]

• User logs into Hexa 1.0

• He doesn't see any account on the home screen. He had to unarchive the accounts to see them.

• He goes to Savings Account. Enters the amount he wants to send. Clicks "Confirm and Proceed". It takes a forbiddingly long time for the app to respond after clicking Confirm and Proceed.

• When the app finally responds it asks the user to enter OTP.

• He goes to his authenticator app to copy the OTP. Hexa 1.0 is now in the background.

• When he comes back to Hexa 1.0 he doesn't see the OTP screen. Instead he's asked to enter passcode again. He enters the passcode and is greeted by the blank home screen. Thus he's back to square one.

• Abhilash asked him to setup the authenticator app on another phone which he did.

• We went through the process again. After clicking on "Confirm and Proceed" the app took more than 2 minutes to get to the OTP screen.

• The user input the OTP. Then it took about 2 more minutes to respond. The response was Sent Successfully.

• When the user clicked on "View Account" and refreshed the transaction had not been logged. He had selected the highest priority and we will know in about 3 hours if the transaction went through or not.

• Update - money still not sent out

[antuz123]

Add the error messages so that we know where the issue is.

[Parsh]

Add the error messages so that we know where the issue is.

Addressed by https://github.com/bithyve/hexa/commit/db2816ca1b7e6ac1f4d35c91c4fed868aec9fe2e

[ASN-BitHyve]

User issue resolved.