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Bitnami VMs
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bitnami website: can't login #1397

Closed mausolos closed 5 months ago

mausolos commented 6 months ago

Platform

Virtual Machine

bndiagnostic ID know more about bndiagnostic ID

doesn't apply to this situation

bndiagnostic output

not relevant, just trying to login to bitnami.com

bndiagnostic was not useful. Could you please tell us why?

just trying to login to bitnami.com

Describe your issue as much as you can

when I try to login with my google account, it says i can't login because the email exists. when i try to reset my password for my email-based account, i receive nothing. i do have the original email from when i setup my bitnami account in 2015, but otherwise a full search of my email has verified that i haven't received anything from or about bitnami recently, not even in my trash or spam folder.

btw, there doesn't appear to be anywhere i can go to get help for login issues, so... i guess i'm looking for help here?

mausolos commented 6 months ago

oh and.. just in case it had been my github auth i was using, i tried that too. same issue.

jotamartos commented 6 months ago

Hi @mausolos,

I just verified that a mau*****@gmail.com account exists in our database, can you try resetting your password again? I just verified that the process to reset the password works as expected

Screenshot 2024-02-06 at 17 25 51

If you continue running into issues, please let us know.

Thanks

mausolos commented 6 months ago

Well, it's been about 20 minutes or so...

image

How long would we expect it to take? Also, I still don't see here anything from the 3-4 attempts I made yesterday.

I don't think there's anything special or important about my previous account. Maybe easiest to just purge it and I'll recreate fresh?

jotamartos commented 5 months ago

Hi @mausolos,

We investigated this and saw that you requested the password reset 3 times at 2024-02-06T04:38:38.396013, 2024-02-06T04:37:14.882093 and 2024-02-06T17:09:37.835896 (UTC times) and those emails were properly sent and not bounced back so you should have received all of them in your inbox. Could you please verify you do not have any filter in place?

If necessary, we can send you the reset password link from my work email address so you can reset the password but I also want to let you know that the login is not necessary to download or launch any of the Bitnami solutions.

Thanks

mausolos commented 5 months ago

Please tell me what email they would come from? As you can see, I already searched for bitnami in all my gmail...

On Wed, Feb 7, 2024, 1:03 AM Juan José Martos @.***> wrote:

Hi @mausolos https://github.com/mausolos,

We investigated this and saw that you requested the password reset 3 times at 2024-02-06T04:38:38.396013, 2024-02-06T04:37:14.882093 and 2024-02-06T17:09:37.835896 (UTC times) and those emails were properly sent and not bounced back so you should have received all of them in your inbox. Could you please verify you do not have any filter in place?

If necessary, we can send you the reset password link from my work email address so you can reset the password but I also want to let you know that the login is not necessary to download or launch any of the Bitnami solutions.

Thanks

— Reply to this email directly, view it on GitHub https://github.com/bitnami/vms/issues/1397#issuecomment-1931573732, or unsubscribe https://github.com/notifications/unsubscribe-auth/AAHMHPJ7V63EZ3QMQDVDB6DYSM7NXAVCNFSM6AAAAABC3JXAS2VHI2DSMVQWIX3LMV43OSLTON2WKQ3PNVWWK3TUHMYTSMZRGU3TGNZTGI . You are receiving this because you were mentioned.Message ID: @.***>

mausolos commented 5 months ago

My bad, I double checked spam specifically, and sure enough... I should be able to do it now, thanks!

On Wed, Feb 7, 2024, 1:58 AM charles sheinin @.***> wrote:

Please tell me what email they would come from? As you can see, I already searched for bitnami in all my gmail...

On Wed, Feb 7, 2024, 1:03 AM Juan José Martos @.***> wrote:

Hi @mausolos https://github.com/mausolos,

We investigated this and saw that you requested the password reset 3 times at 2024-02-06T04:38:38.396013, 2024-02-06T04:37:14.882093 and 2024-02-06T17:09:37.835896 (UTC times) and those emails were properly sent and not bounced back so you should have received all of them in your inbox. Could you please verify you do not have any filter in place?

If necessary, we can send you the reset password link from my work email address so you can reset the password but I also want to let you know that the login is not necessary to download or launch any of the Bitnami solutions.

Thanks

— Reply to this email directly, view it on GitHub https://github.com/bitnami/vms/issues/1397#issuecomment-1931573732, or unsubscribe https://github.com/notifications/unsubscribe-auth/AAHMHPJ7V63EZ3QMQDVDB6DYSM7NXAVCNFSM6AAAAABC3JXAS2VHI2DSMVQWIX3LMV43OSLTON2WKQ3PNVWWK3TUHMYTSMZRGU3TGNZTGI . You are receiving this because you were mentioned.Message ID: @.***>

jotamartos commented 5 months ago

Don't worry @mausolos, I'm glad to hear you could reset your password.

github-actions[bot] commented 5 months ago

This Issue has been automatically marked as "stale" because it has not had recent activity (for 15 days). It will be closed if no further activity occurs. Thanks for the feedback.

github-actions[bot] commented 5 months ago

Due to the lack of activity in the last 5 days since it was marked as "stale", we proceed to close this Issue. Do not hesitate to reopen it later if necessary.