[Guacamole] Duo Web SDK v4 - Duo Universal Prompt upgrade issue

frhodes-aam commented 7 months ago

Platform

AWS

bndiagnostic ID know more about bndiagnostic ID

fbf93fdb-a78c-da16-43e3-56b31e0c6301

bndiagnostic output

\ The bndiagnostic tool has finished searching for errors and has found some issues that might be related to yours. The output will be shown on the next page:

Press [Enter] to continue:

===== Begin of bndiagnostic tool output =====

? Resources: Found possible issues
? Connectivity: Found possible issues
✓ Processes: No issues found
✓ Apache: No issues found

[Resources]

Your instance has little available RAM memory.

 total used free shared buff/cache available Mem: 1953 897 107 34 948 865 Swap:
0 0 0

You could try to increase your instance's memory. Please check your cloud provider's documentation for more information.

You can also enable swap memory to improve performance.

Press [Enter] to continue: https://docs.bitnami.com/installer/faq/linux-faq/administration/increase-m emory-linux/

[Connectivity]

Server ports 22, 80 and/or 443 are not publicly accessible. Please check the following guide to open server ports for remote access:

https://docs.bitnami.com/general/faq/administration/use-firewall/

===== End of bndiagnostic tool output =====

bndiagnostic was not useful. Could you please tell us why?

Not related to my issue

Describe your issue as much as you can

There is this upgrade done by DUO which changes the way DUO prompt present itself when trying to authenticate, below is a link to the document.

https://duo.com/docs/duoweb

I am not sure what to do to get Bitnami Guacamole to work with the Universal prompt, I created a new guacamole instance from the latest image and created a new DUO application for it but still it presented the old prompt. This is a problem for us as we need to get this to work before the end of this week.

Will appreciate a quick response.

Thank you.

Regards

Fego Rhodes

jotamartos commented 7 months ago

I am not sure what to do to get Bitnami Guacamole to work with the Universal prompt, I created a new guacamole instance from the latest image and created a new DUO application for it but still it presented the old prompt. This is a problem for us as we need to get this to work before the end of this week.

Thank you for using Bitnami. In this case, you are customizing the app so I suggest you ask the DUO developers to get more information about how to install and configure it. Please remember that the Guacamole files are inside the /opt/bitnami/guacamole directory. You can find there all the binaries and configuration files.

frhodes-aam commented 7 months ago

I am not sure what to do to get Bitnami Guacamole to work with the Universal prompt, I created a new guacamole instance from the latest image and created a new DUO application for it but still it presented the old prompt. This is a problem for us as we need to get this to work before the end of this week.

Thank you for using Bitnami. In this case, you are customizing the app so I suggest you ask the DUO developers to get more information about how to install and configure it. Please remember that the Guacamole files are inside the /opt/bitnami/guacamole directory. You can find there all the binaries and configuration files.

Hi Jotamartos

Thanks for your response.

Now the issue is that this is not me wanting to customize the bitnami guacamole offering, DUO has moved from using the old prompt method to a new one and Bitnami will need to ask their developers to incorporate the changes into their application, else after some time no one using bitnami Guacamole can use the DUO product for 2FA as it is ending support in a few days, but the end of life is near too.

So Bitnami will need to take action on it and not me modifying their application to suit my needs, it is a general requirement by DUO. Moreover I am not a developer, I pay to use the Bitnami Guacamole product and the developers should do their job.

Thank you.

jotamartos commented 7 months ago

DUO has moved from using the old prompt method to a new one and Bitnami will need to ask their developers to incorporate the changes into their application, else after some time no one using bitnami Guacamole can use the DUO product for 2FA as it is ending support in a few days, but the end of life is near too.

Could you pleaase provide more information regarding this? I can see DUO is a Guacamole extension that needs to be installed separately

https://guacamole.apache.org/doc/gug/duo-auth.html

So Bitnami will need to take action on it and not me modifying their application to suit my needs, it is a general requirement by DUO. Moreover I am not a developer, I pay to use the Bitnami Guacamole product and the developers should do their job.

Please note that you pay for the usage of the resources of your deployment in the cloud. You are not paying Bitnami directly. We provide free support and we are here to help you and improve our solutions but we do not provide specific support.

github-actions[bot] commented 6 months ago

This Issue has been automatically marked as "stale" because it has not had recent activity (for 15 days). It will be closed if no further activity occurs. Thanks for the feedback.

github-actions[bot] commented 6 months ago

Due to the lack of activity in the last 5 days since it was marked as "stale", we proceed to close this Issue. Do not hesitate to reopen it later if necessary.

bitnami / vms