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Bitnami VMs
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[WordPress] There has been a critical error on this website. #1535

Closed anuradhaedirisuriya closed 1 month ago

anuradhaedirisuriya commented 1 month ago

Platform

AWS

bndiagnostic ID know more about bndiagnostic ID

79ef5a6d-881e-2004-ffa4-0aecb0fde169

bndiagnostic output

===== Begin of bndiagnostic tool output =====

? Resources: Found possible issues
? Connectivity: Found possible issues
✓ Mariadb: No issues found
✓ Processes: No issues found
✓ Wordpress: No issues found
? Apache: Found possible issues
✓ Php: No issues found

[Resources]

Your instance has little available RAM memory.

 total used free shared buff/cache available Mem: 472 321 25 11 125 126 Swap: 
634 52 582

You could try to increase your instance's memory. Please check your cloud provider's documentation for more information. Press [Enter] to continue:

[Connectivity]

Server ports 22, 80 and/or 443 are not publicly accessible. Please check the following guide to open server ports for remote access:

https://docs.bitnami.com/general/faq/administration/use-firewall/

[Apache]

Found recent error or warning messages in the Apache error log.

[Sat May 18 15:28:04.357418 2024] [proxy_fcgi:error] [pid 1514:tid 
140031384712960] [client **ip_address**:48898] AH01071: Got error 'PHP message: 
PHP Warning: require_once(/bitnami/wordpress/wp-content/db.php): Failed to open 
stream: Permission denied in /opt/bitnami/wordpress/wp-includes/load.php on line 
675PHP message: PHP Fatal error: Uncaught Error: Failed opening required 
'/opt/bitnami/wordpress/wp-content/db.php' 
(include_path='.:/opt/bitnami/php/lib/php') in /opt/bitnami/wordpress/wp-in [Sat 
May 18 15:31:15.651150 2024] [proxy_fcgi:error] [pid 1514:tid 140030932498176] 
[client **ip_address**:14588] AH01071: Got error 'PHP message: PHP Warning: 
require_once(/bitnami/wordpress/wp-content/db.php): Failed to open stream: 
Permission denied in /opt/bitnami/wordpress/wp-includes/load.php on line 675PHP 
Press [Enter] to continue:
message: PHP Fatal error: Uncaught Error: Failed opening required 
'/opt/bitnami/wordpress/wp-content/db.php' 
(include_path='.:/opt/bitnami/php/lib/php') in /opt/bitnami/wordpress/wp-in [Sat 
May 18 15:33:04.396435 2024] [proxy_fcgi:error] [pid 1514:tid 140030924105472] 
[client **ip_address**:41408] AH01071: Got error 'PHP message: PHP Warning: 
require_once(/bitnami/wordpress/wp-content/db.php): Failed to open stream: 
Permission denied in /opt/bitnami/wordpress/wp-includes/load.php on line 675PHP 
message: PHP Fatal error: Uncaught Error: Failed opening required 
'/opt/bitnami/wordpress/wp-content/db.php' 
(include_path='.:/opt/bitnami/php/lib/php') in /opt/bitnami/wordpress/wp-i

Please check the following guide to troubleshoot server issues:

https://docs.bitnami.com/general/apps/wordpress/troubleshooting/debug-erro rs-apache/

===== End of bndiagnostic tool output =====

bndiagnostic was not useful. Could you please tell us why?

It is helpful

Describe your issue as much as you can

I'm getting the following error message when trying to acces my Bitnami Wordpress site hosted using AWS Lightsail.

image

anuradhaedirisuriya commented 1 month ago

Solved it after running both structure 1 and structure 2 commands. https://raddy.dev/blog/aws-lightsail-fix-wordpress-file-permissions

and then connecting to Lightsail via SFTP and uploading the new WordPress version to /opt/bitnami/wordpress

jotamartos commented 1 month ago

This post contain the commands to run when restarting the permissions of the solution

https://github.com/bitnami/vms/issues/22#issuecomment-1143906974

Thanks