[<BITNAMI WORDPRESS>] <Website refused to connect, permission denied on SSH browser>

mayatran97 commented 4 days ago

Platform

VMware Marketplace

bndiagnostic ID know more about bndiagnostic ID

8279599b-d97a-e5ee-15ac-8c49b0b3277e

bndiagnostic output

✓ Processes: No issues found
✓ Wordpress: No issues found
✓ Mariadb: No issues found
✓ Resources: No issues found
✓ Apache: No issues found
✓ Php: No issues found
? Connectivity: Found possible issues

[Connectivity]

Server ports 22, 80 and/or 443 are not publicly accessible. Please check the following guide to open server ports for remote access:

https://docs.bitnami.com/general/faq/administration/use-firewall/

bndiagnostic was not useful. Could you please tell us why?

I tried what the guide said but my website is still down

Describe your issue as much as you can

My website refused to connect. I contacted Google Cloud to find out why but there is nothing wrong on their end. VM instance and SSH running fine. Their support told me to contact wordpress because most likely the issue coming from there. I checked with bitnami diagnose tool to find out why, and it says CONNECTIVITY has problem, and i did follow their instruction to create Firewall rules to open server ports for remote access but NOTHING SEEMS TO WORKS??!!

UPDATE: apparently my SSH key expired, and wp-config file is gone. Screenshot 2024-07-05 112815

mayatran97 commented 4 days ago

log explorer says my SSH keys are expired. So how can i renew or update them?

mayatran97 commented 3 days ago

i cant get my ssh public or private keys cause my permission got denied

philippirsl commented 1 day ago

Have you tried using user sudo?

gongomgra commented 13 hours ago

Hi @mayatran97,

Thanks for using BItnami. I have reviewed the bndiagnostic output you shared and I think there is an issue in our bndiagnostic tool because the nc command is not present in our images

-----------------------------------
Check if port 80 is externally accessible:
-----------------------------------
Running: nc -zv -w5 34.143.234.48 80
In: /opt/bitnami
Error: /tmp/tmp1720153235-536308.sh: 1: nc: not found                                                                                                                                                                                                                                   Exitcode: 127

-----------------------------------
Check if port 443 is externally accessible:
-----------------------------------
Running: nc -zv -w5 34.143.234.48 443
In: /opt/bitnami
Error: /tmp/tmp1720153236-536308.sh: 1: nc: not found
Exitcode: 127

Can you open a new issue in our repo?

https://github.com/bitnami/bndiagnostic/tree/main

UPDATE: apparently my SSH key expired, and wp-config file is gone. log explorer says my SSH keys are expired

About your issues with SSH and wp-config files, can you provide us with more information on this? Where are you seeing these errors? We don't generate SSH keys with any expiration limit, so your initial SSH keys should still work unless you have removed them from the authorized_keys files.

Regarding your screenshots, notice you are trying to execute the SSH key file, which is not possible. You can inspect its content using the cat command. Please, do not share any screenshot of it

cat /home/wbg/.ssh/id_rsa

gongomgra commented 13 hours ago

@mayatran97 about the website issues, it looks like there is no Apache nor Gonit services running on your system, which explains why the website can't be reached. I can't find any message in the Apache log file you shared. Do you know if any of your customizations have caused these issues? Can you verify Apache configuration by running the command below?

sudo apachectl -t

Can you try to start Gonit monitor service?

sudo gonit
sudo gonit status

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