search

bitpay / wallet

Bitpay Wallet (formerly Copay) is a secure Bitcoin and other crypto currencies wallet platform for both desktop and mobile devices.
http://bitpay.com/wallet
MIT License
3.8k stars 1.74k forks source link

problem importing 12 word phrase into Bitpay 3 of 6 wallet #10459

Closed kirksu closed 4 years ago

kirksu commented 4 years ago

I am one of 6 signers on a copay 3 of 6 multisig wallet. two of us still have our copay for windows wallets operational. Three of the others have lost their copay wallets but not their phrases. These phrases have BTC and BHC. When I enter any of the three phrases into my current version of the bitpay multisig wallet, with either BTC or BHC selected as derivation path, I get a message that says this in the title: "WE COULDN'T FIND YOUR WALLET There are no records of your wallet on our servers. xxxxxxxxxxxxxxx. Go back or Continue Anyway" These are bip44 phrases. If I continue anyway i wind up with either an empty generic BTC or a BHC wallet being added to my Bitpay wallet.
This happens on all three of the phrases we are trying to import. We have the phrases correctly preserved and the spelling is correct when imported to the bitpay wallet. Can some one help?

kirksu commented 4 years ago

Opps, I wrote BHC in my first post instead of BCH (bitcoincash) sorry

BGalliotti commented 4 years ago

Hello @kirksu

1) Please try importing the wallet on the latest version of the app 2) If the previous doesn't work, please try the recovery tool. For the recovery tool you will need 3 recovery phrases.

To know how to use the Recovery Tool please refer to #9540

Kind regards.