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bitshares / bitshares-ui

Fully featured Graphical User Interface / Reference Wallet for the BitShares Blockchain
https://wallet.bitshares.org
MIT License
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[1] White Screen of Death due to User System Clock not being Synchronized #2591

Open MichelSantos opened 5 years ago

MichelSantos commented 5 years ago

Describe the bug A user has reported getting the white screen of death (WSOD) because his clock time was not synchronized with standard time (approximately 5 minutes of difference). This occurred when starting the reference wallet. No indication about the problem was indicated except through the debug log.

To Reproduce Steps to reproduce the behavior:

  1. Perturb system clock from standard time by 5 minutes
  2. Start reference wallet
  3. See white screen of death

Expected behavior The user should be notified that his clock is off and that it requires synchronization.

Alternatively, if the user's clock is synchronized within some tolerance but the problem is with the clock of the connected node (#1228, #1826, #2091) then the user should be notified of this problem and be offered an opportunity to select another node.

Screenshots The user provided a screen shot of the logs that contained the following message:

willTransitionTo err: Error: Chainstore sync error, please check your system clock

image

Desktop:

**Web Wallet The same behavior was reported by the user when accessing the web wallet that was present at wallet.bitshares.org

Additional context The behavior was resolved after the user synchronized his system clock to standard time

Agorise commented 5 years ago

kenCode (on telegram) reported the issues. Great initiative @MichelSantos thank you! :)

startailcoon commented 5 years ago

@sschiessl-bcp you've been working on this the most. Care to take a look at this?

meesern commented 5 years ago

For Information: Today I get this condition despite my unix system time being correct and in sync. Yesterday this was not a problem.

I'm in the uk (BST UTC+1).
The devtools console shows me:

auto selecting to wss://eu-central-1.bts.crypto-bridge.org
app.9bf820f14e671fbb5f33.js:1 Connecting to wss://eu-central-1.bts.crypto-bridge.org
6app.9bf820f14e671fbb5f33.js:1 not yet synced, retrying in 1s
app.9bf820f14e671fbb5f33.js:1 willTransitionTo err: Error: ChainStore sync error, please check your system clock

This happens on two different machines so is presumably an issue with the EU Central Cryptobridge node, but I have no way to select another.

sschiessl-bcp commented 5 years ago

There was a short downtime yesterday for all nodes, and some might still be resyncing. Please try again.