Pressing 'show' in Update Alert does not show Update view on iOS

[q231950]

We have observed for some of our employees and even ourselves it happens that 'sometimes' the show button of the Update Alert does not present the Update Screen. Once this happened the Alert will never show up again after sending the App to background and coming to foreground again. Only after killing the App, the Alert will potentially show up again.

It seems to occur randomly on all kind of devices.

Is this a known issue when having a certain view hierarchy in the App?

Hockey SDK is 4.0.2.

[ElektrojungeAtWork]

Hi @q231950,

thanks for getting in touch. I haven't heard of this before. Is there an iOS version where it's happening more often? Have you customized in-app-updates?

I would love to hunt this one down.

Best, Benny

[q231950]

Hi @TroubleMakerBen,

thanks for the quick reply. We first had the impression that it would happen more often on slower devices, but then we noticed it on fast ones as well.

Devices where I saw it myself were all on iOS10.x, I can check on a iOS9.x today. It seems to be random.

We haven't customised the Alert, we do the setup in the following order during application:didFinishLaunchingWithOptions::

[BITHockeyManager.sharedHockeyManager configureWithIdentifier:identifier]; [[BITHockeyManager sharedHockeyManager].crashManager setCrashManagerStatus:BITCrashManagerStatusAutoSend]; BITHockeyManager.sharedHockeyManager.userID = userID; [BITHockeyManager.sharedHockeyManager startManager]; [BITHockeyManager.sharedHockeyManager.authenticator authenticateInstallation];

Best, Kim

[q231950]

Hi @TroubleMakerBen

I just checked on one iOS 9.x device and couldn't reproduce it there. As the issue occurs randomly I still wouldn't rule out iOS 9, though.

If there's anything that comes to your mind just by looking at the order of our calls, please let me know.

Thank you and have a great day kim

[ElektrojungeAtWork]

Hi @q231950

Thanks for checking this on iOS 9. Your setup-code looks fine. I'll try to poke around this week, hopefully tomorrow. Maybe I can repro the issue here.

I appreciate your patience!

Benny

[ElektrojungeAtWork]

Hey @q231950,

It's been a while and I have done testing. I couldn't repro this issue at all on 10.1.1 and 9.3.5. How's the state of things? I guess you're still seeing this issue?

Best, Benjamin

[q231950]

@TroubleMakerBen

Hi there, sorry for the late reply. A colleague of mine just came to me after it didn't work for him twice (iPhone 6s 10.1.1). When we did it together it worked, it's like ✨

-> tap on show -> nothing happens (only alert goes away)

Thank you kim

[q231950]

Can't reproduce any more. Thanks for your efforts 👏

[ElektrojungeAtWork]

Oh, you are welcome. I'm really glad it doesn't happen anymore. Let me know in case anything comes up and thanks for using HockeyApp!