Open helaslo opened 1 month ago
Hi there,
I am unable to reproduce this issue, it has been escalated for further investigation. If you have more information that can help us, please add it below.
Thanks!
Same here, gray screen in extension window. Autofill via right-click menu still works, preserving my previous login. Firefox 128.0, Fedora 40. As I was typing this, the window appeared 🤦🏽 But it took more than a minute. Fortunately, the extension debug window was open so I'm attaching some info.
It looks like some error accessing network requests for some reason.
It's also happening that the left sidebar is good now, but the right popup menu doesn't appear. When I click on it, more of the
error appears.
68a8778f-0b42-4bb3-b85a-40aaa8e82c2d_Export-e01a646f-1e0b-4328-85a8-22581eb2ffad.zip console-export-2024-7-12_9-6-51.txt
EDIT: even though the sidebar appears, it's broken - I'm unable to operate it normally, like cannot switch to other tabs etc.
Here are my system details:
Operating System: openSUSE Tumbleweed 20240704 KDE Plasma Version: 6.1.2 KDE Frameworks Version: 6.3.0 Qt Version: 6.7.2 Kernel Version: 6.9.7-1-default (64-bit) Graphics Platform: X11 Processors: 12 × AMD Ryzen 5 5600G with Radeon Graphics Memory: 30.6 GiB of RAM Graphics Processor: llvmpipe
I have Packman packages installed, however I don't think that makes a difference. I have the same setup, this occours in 2 out of 3, the common point between the two broken systems is that they are using an integrated GPU
I could fix this by removing the extension, removing the directory
/home/<user>/.mozilla/firefox/<profile name>/storage/default/moz-extension+++f0573a9f-8d1d-44a2-9afc-09fc0a634e35^userContextId=<userId>
then reinstalling the extension. Now it's all good!
Figured out the actual root cause - "it's always DNS". I had 1.1.1.1 set as DNS resolver for my network connection, which has caused the issue. Resetting to automatic solved the extension issue.
Same happening here on the current NixOS unstable. Re-installing the extension solves it for a while, but then it breaks again.
Hello! I have the same issue, not just with the extension, but with the desktop app, and I have problem opening vault.bitwarden.com from MS Edge or Chrome.
After some investigation, it is indeed a DNS related issue. Making a lookup using Cloudflare or Quad9 gives the following result:
; <<>> DiG 9.18.27 <<>> @1.1.1.1 vault.bitwarden.com
; (1 server found)
;; global options: +cmd
;; Got answer:
;; ->>HEADER<<- opcode: QUERY, status: NOERROR, id: 43554
;; flags: qr rd ra; QUERY: 1, ANSWER: 5, AUTHORITY: 0, ADDITIONAL: 1
;; OPT PSEUDOSECTION:
; EDNS: version: 0, flags:; udp: 1232
;; QUESTION SECTION:
;vault.bitwarden.com. IN A
;; ANSWER SECTION:
vault.bitwarden.com. 258 IN CNAME n.sni.global.fastly.net.
n.sni.global.fastly.net. 18 IN A 151.101.193.91
n.sni.global.fastly.net. 18 IN A 151.101.65.91
n.sni.global.fastly.net. 18 IN A 151.101.1.91
n.sni.global.fastly.net. 18 IN A 151.101.129.91
;; Query time: 33 msec
;; SERVER: 1.1.1.1#53(1.1.1.1) (UDP)
;; WHEN: Wed Jul 24 13:55:28 CEST 2024
;; MSG SIZE rcvd: 149
Making a lookup with the DNS of my ISP (Vodafone Hungary):
; <<>> DiG 9.18.27 <<>> @80.244.99.37 vault.bitwarden.com
; (1 server found)
;; global options: +cmd
;; Got answer:
;; ->>HEADER<<- opcode: QUERY, status: NOERROR, id: 1373
;; flags: qr rd ra; QUERY: 1, ANSWER: 2, AUTHORITY: 0, ADDITIONAL: 1
;; OPT PSEUDOSECTION:
; EDNS: version: 0, flags:; udp: 512
;; QUESTION SECTION:
;vault.bitwarden.com. IN A
;; ANSWER SECTION:
vault.bitwarden.com. 62 IN CNAME n.sni.global.fastly.net.
n.sni.global.fastly.net. 10 IN A 199.232.17.91
;; Query time: 13 msec
;; SERVER: 80.244.99.37#53(80.244.99.37) (UDP)
;; WHEN: Wed Jul 24 13:55:04 CEST 2024
;; MSG SIZE rcvd: 101
If I switch to the DNS of my ISP, I can log in to the web vault, and the application, however everything is pretty slow. Strangely, everything was still working a few weeks ago using Quad9.
Vodafone Hungary
Hm, I'm at the same ISP, and experience the same. Interesting, that the ISP's DNS works while an external provider fails?
Huh, I'm also at the same ISP.
The desktop app seems to be working when logging in for the first time, but once I'm logged in and I close and reopen it, the 'Unlock' button does nothing.
Steps To Reproduce
Expected Result
The extension works properly
Actual Result
Extension only works from right click menu
Screenshots or Videos
No response
Additional Context
In about: debugging I can see this:
Issue looks the same as #9582 (sorry if this counts as a duplicate, I am opening this because that one is closed)
Operating System
Linux
Operating System Version
20240704
Web Browser
Firefox
Browser Version
127.0
Build Version
2024.6.3 (last updated on June 27)
Issue Tracking Info