Chrome Extension not logging in/loading

gabibeann commented 1 month ago

Steps To Reproduce

When logging into Chrome extension with my master password, the extension closes and kicks me to the e-mail entry screen. It will not complete my login or take me to my vault. The extension icon (bitwarden logo) is also gray instead of blue?

Expected Result

My master password will log me in and I can use the extension to auto-fill on other websites etc.

Actual Result

The extension will not complete the log-in and load my vault after I enter my master password. I am still able to log into the web app.

Screenshots or Videos

No response

Additional Context

I have browsed the community forum for similar issues; I did remove the extension, close/re-open chrome, add the extension again, and this did not help. I also made sure to check my login credentials, even copying them from a different program to make sure they were accurate and I was not making any errors (also mentioned in other forum posts). There are two reviews on the Chrome webstore mentioning similar issue from Sept 18, 2024 as well. Ping tests fine

Operating System

Windows

Operating System Version

Windows 10 Enterprise 22H2

Web Browser

Chrome

Browser Version

128.0.6613.138 (Official Build) (64-bit)

Build Version

2024.9.0

Issue Tracking Info

[X] I understand that work is tracked outside of Github. A PR will be linked to this issue should one be opened to address it, but Bitwarden doesn't use fields like "assigned", "milestone", or "project" to track progress.

jtodddd commented 1 month ago

Hi there,

I am unable to reproduce this issue, it has been escalated for further investigation. If you have more information that can help us, please add it below.

Thanks!

gabibeann commented 1 month ago

Hi,

I had this issue yesterday (9/18) & was not able to use the extension at all, but today I have been able to log in on the chrome extension.

On Thu, Sep 19, 2024 at 3:55 PM jtbw @.***> wrote:

Hi there,

I am unable to reproduce this issue, it has been escalated for further investigation. If you have more information that can help us, please add it below.

Thanks!

— Reply to this email directly, view it on GitHub https://github.com/bitwarden/clients/issues/11133#issuecomment-2362061295, or unsubscribe https://github.com/notifications/unsubscribe-auth/BLMSKDWN7MCPREXHFAE5QWLZXMT2RAVCNFSM6AAAAABOOIEAF2VHI2DSMVQWIX3LMV43OSLTON2WKQ3PNVWWK3TUHMZDGNRSGA3DCMRZGU . You are receiving this because you authored the thread.Message ID: @.***>

BlackMercy commented 1 month ago

I'm seeing weird issue on Edge browser extension as well. I can unlock the vault using master password, but if I click "Unlock with biometrics", nothing happens. No Windows Hello popup. This started today. Unlocking Bitwarden Desktop using biometrics works normally.

I'm using extension v.2024.9.1 and Bitwarden desktop v.2024.8.2. Edge v.128.0.2739.67. I saw on the Releases page that desktop client v.2024.9.0 was released yesterday but mine says I'm on the lastest version.

oliverjnash commented 1 month ago

I'm seeing weird issue on Edge browser extension as well. I can unlock the vault using master password, but if I click "Unlock with biometrics", nothing happens. No Windows Hello popup. This started today. Unlocking Bitwarden Desktop using biometrics works normally.

I'm using extension v.2024.9.1 and Bitwarden desktop v.2024.8.2. Edge v.128.0.2739.67. I saw on the Releases page that desktop client v.2024.9.0 was released yesterday but mine says I'm on the lastest version.

Just to add, I'm in exactly the same boat with the same software versions. Biometrics on the Edge extension haven't been working for 24 hours or so. Have just updated Edge to 129.0.2792.52 and it's still the same. Both the extension and the desktop client are saying they're up to date. Have tried uninstalling and re-installing the extension to no avail.

bobvandevijver commented 1 month ago

It looks like the following line just times out:

https://github.com/bitwarden/clients/blob/992964fc08e170f4d466d7dac342f5ac622bc909/apps/browser/src/platform/services/foreground-browser-biometrics.ts#L18

Which causing an exception because the response is undefined.

Issue occurs with Edge version 128.0.2739.79 & 129.0.2792.52, the rest is equal.

efa2d19 commented 1 month ago

I'm seeing weird issue on Edge browser extension as well. I can unlock the vault using master password, but if I click "Unlock with biometrics", nothing happens. No Windows Hello popup. This started today. Unlocking Bitwarden Desktop using biometrics works normally.

Not Windows and Edge problem only, seeing the same stuff on MacOS and Arc on the same version of desktop and extension

plexecutor commented 1 month ago

I'm seeing weird issue on Edge browser extension as well. I can unlock the vault using master password, but if I click "Unlock with biometrics", nothing happens. No Windows Hello popup. This started today. Unlocking Bitwarden Desktop using biometrics works normally.

I'm using extension v.2024.9.1 and Bitwarden desktop v.2024.8.2. Edge v.128.0.2739.67. I saw on the Releases page that desktop client v.2024.9.0 was released yesterday but mine says I'm on the lastest version.

I am experiencing this issue as well. Bitwarden Desktop+extension 2024.9.1, and both edge v128 and the new v129.

ImagineReason commented 1 month ago

I've been having the same problem for several days, only it's Firefox on Windows 10.

plexecutor commented 1 month ago

I've been having the same problem for several days, only it's Firefox on Windows 10.

Yeah this has been brutal with a 5 word hyphenated pass phrase. After about the 10th time of typing it I got frustrated and disabled lock entirely. I hope this is fixed soon.

BlackMercy commented 1 month ago

I'm seeing weird issue on Edge browser extension as well. I can unlock the vault using master password, but if I click "Unlock with biometrics", nothing happens. No Windows Hello popup. This started today. Unlocking Bitwarden Desktop using biometrics works normally.

I'm using extension v.2024.9.1 and Bitwarden desktop v.2024.8.2. Edge v.128.0.2739.67. I saw on the Releases page that desktop client v.2024.9.0 was released yesterday but mine says I'm on the lastest version.

For anyone facing this issue, this comment in another thread says that manually updating the desktop client to v.2024.9.0 solves the problem. I can confirm that I can unlock the Edge extension vault with Windows Hello now.

bobvandevijver commented 1 month ago

Manually updating the desktop client to 2024.9.0 has indeed solved the issue here! 👍🏻

ImagineReason commented 1 month ago

I was on the latest version already. I had the same problem two versions ago. I solved it by disabling Autofill in Firefox.

The problem actually sprang up in Edge as well.

dyxushuai commented 1 month ago

updating the desktop client to 2024.9.0 has indeed solved the iss

But "Allow browser integration" in macOS needs it comes from appstore, the version in appstore is still 2024.8.2

bitwarden / clients