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Bitwarden client apps (web, browser extension, desktop, and cli).
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Bitwarden Desktop forced log out and cannot log back in (works on website and browser extension) #11602

Closed bucky-pds closed 1 hour ago

bucky-pds commented 2 hours ago

Steps To Reproduce

  1. Got logged out of bitwarden enterprise and could not log in again.
  2. Logging in to the browser extension and logging into the web version does work
  3. Logging in with a personal account does work

Expected Result

That a password manager is reliable and that I can log in and use it.

Actual Result

Cannot log in. completely locked out of password access.

Screenshots or Videos

Screenshot 2024-10-17 at 11 07 24 AM

Additional Context

Provide a local only login for a cached version of the vault. This is critical. Also this is the 2nd time in 3 months I've completely lost access to bitwarden password - unacceptable.

Operating System

macOS

Operating System Version

Sonoma 14.6.1

Installation method

Direct Download (from bitwarden.com), Mac App Store

Build Version

Version 2024.9.0 Shell 32.0.1 Renderer 128.0.6613.36 Node 20.16.0 Architecture arm64

Issue Tracking Info

bitwarden-bot commented 2 hours ago

Thank you for reporting this issue! We've added this to our internal tracking system. ID: PM-13786

natefabian18 commented 2 hours ago

I also had this happen just a few moments ago. After a few minutes it seemed to return to normal after a reboot?

Operating System

Linux Mint 21.3

Installation method

deb and appImage both had the same issue

waifod commented 2 hours ago

I experienced the same issue a few minutes ago. Rebooting fixed it.

Operating system

macOS

Operating system version

Sonoma 14.7

Installation method

Via the Mac App Store

Build version

2024.8.2

ZoltanPrime commented 1 hour ago

EDIT: The problem seems to have resolved itself. I'm now able to log into Bitwarden and view the contents of my vault as normal. I don't know what caused the issue or what fixed it. I'll leave my original message below in case the Bitwarden team wants to attempt to reproduce the issue under my circumstances.

I'm also experiencing this on Windows 11. Currently using Windows 11 Pro 23H2 OS build 22631.4317.

Unlike OP, I was not forcibly logged out. I manually logged out. I changed the SSID and PW of my router on another device and saved it to Bitwarden, then logged into Bitwarden on my Windows device before connecting to my WiFi to copy and paste my new password (derp). I connected to my wifi manually with Bitwarden still logged in, expecting it to refresh with my updated passwords. It didn't refresh, so I restarted Bitwarden and tried to log back in. I think "technically" I logged in, but nothing in my vault will load (exactly what is shown in OP's screenshot). The throbber just spins until it eventually kicks me out. Not sure if this counts as a successful login or not. I know this is a bit verbose, but I'm including it because I wonder if logging into Bitwarden offline and then connecting to the internet might have something to do with the problem I'm experiencing. I was logged into my vault at the same time on another device that was online, so maybe it's some kind of auth issue.

To be clear, I was never told that my login credentials were incorrect or that login was unsuccessful. I just get a throbber spinning for a couple of minutes as if it's trying to load the contents of my vault, but the contents never load and I'm eventually kicked back to the login screen.

I tried restarting Windows and opening Bitwarden on a fresh reboot, which didn't work. I also tried uninstalling Bitwarden and deleting all of its associated files using RevoUninstaller, and then reinstalling Bitwarden. The problem persists.

Note that I also have Bitwarden on an Android device as well as on an Arch Linux device, and neither device is experiencing this problem. Only the Windows device is having this problem.

jtodddd commented 1 hour ago

Hi there,

Thanks for reaching out!

Bitwarden has mitigated a temporary disruption to network traffic when logging into the Desktop client. Rules have been adjusted in our security settings to prevent false positives.

Everything should be back in working order now. Please reach out to us using our “Contact support” form located on our Help Center (https://bitwarden.com/help/) if this is still occurring or if you are experiencing any other issues you feel may be related.