bitwarden / clients

Bitwarden client apps (web, browser extension, desktop, and cli).
https://bitwarden.com
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Bitwarden 2024.10.1 opens but Window is not displayed on Windows 11 Pro #11654

Open JaneX8 opened 3 hours ago

JaneX8 commented 3 hours ago

Steps To Reproduce

On two different Windows 11 devices (Lenovo Thinkpad) laptops. Bitwarden icons shows in the start menu when opened but the window is not displayed. Bitwarden-Installer-2024.10.1.exe. I also tried alternative installers such as scoop and from the Microsoft Store. None of them worked. Also when hovered over the 'active app icon' in the start menu the thumbnail shows an empty screen and the app windows isn't shown. Running as administrator also didn't fix the issue. Both machines tested had not have Bitwarden (or as far as I know, any other Electron-based app) installed before. Neither of those laptops used an external screen.

Expected Result

Bitwarden window displayed as normal.

Actual Result

App starts but window doesn't open/show.

Screenshots or Videos

No response

Additional Context

I tried ALT+SPACE to maximize and move the window as suggested here: https://www.reddit.com/r/Bitwarden/comments/1e5wzxq/comment/lsfajgu/ but without success. The context menu opened but the window still didn't show up. Also in the AppData Roaming folder I opened data.json and set window to maximized true and restarted but also no success. Restarting Windows altogether didn't work either.

Operating System

Windows

Operating System Version

11 Pro

Installation method

Direct Download (from bitwarden.com)

Build Version

2024.10.1

Issue Tracking Info

bitwarden-bot commented 3 hours ago

Thank you for reporting this issue! We've added this to our internal tracking system. ID: PM-13924