Related to #11287: Bitwarden Safari Plugin don't stop open tabs

aamoh22 commented 1 week ago

Steps To Reproduce

Steps To Reproduce:

Install the Bitwarden macOS client from the App Store.
Activate the Safari Plugin from Safari's Extensions preferences.
Observe that the plugin intermittently opens new tabs displaying the "Getting started" page on bitwarden.com.
The issue occurs when the user is not logged in to Bitwarden, but also when they are not interacting with Safari at all.
After manually closing the tabs, they reappear after a while, seemingly every 1-2 hours.

Expected Result

Bitwarden should not repeatedly open the "Getting started" page in new Safari tabs.

Actual Result

The Safari extension continuously opens new tabs showing the "Getting started" page, even if such a tab is already open or was previously opened. This behavior causes an overflow of tabs in Safari, requiring manual effort to close them.

Screenshots or Videos

No response

Additional Context

No response

Operating System

macOS

Operating System Version

15.0.1

Web Browser

Safari

Browser Version

18.0.1

Build Version

2024.9.0

Issue Tracking Info

[X] I understand that work is tracked outside of Github. A PR will be linked to this issue should one be opened to address it, but Bitwarden doesn't use fields like "assigned", "milestone", or "project" to track progress.

bitwarden-bot commented 1 week ago

Thank you for reporting this issue! We've added this to our internal tracking system. ID: PM-14012

jtodddd commented 1 week ago

Hi there,

I attempted to reproduce your issue and was unable to do so.

We use GitHub issues as a place to track bugs and other development related issues. If your issue persists, please write us back using our “Contact support” form located on our Help Center (https://bitwarden.com/help/).

You can include a link to this issue in the message content.

Alternatively, you can also search for an answer in our help documentation or get help from other Bitwarden users on our community forums (https://community.bitwarden.com/c/support/).

The issue here will be closed.

Thanks!

aamoh22 commented 1 week ago

Hi,

Thank you for your response. However, the issue persists despite Bitwarden marking it as resolved in version 2024.9.1 of the Safari extension, as noted in issues #11287 and #11356. I’ve followed the instructions and confirmed the extension is up-to-date, yet the problem remains.

I appreciate your suggestion to contact support via the Help Center, but we have already tried that, and unfortunately, the response was not helpful. Other users have reported similar issues in the same thread, suggesting that this may not be an isolated case.

Please escalate this matter, as it’s critical for us to have this resolved. We're happy to provide any additional information needed to assist in troubleshooting.

Looking forward to your prompt attention to this matter.

From: jtbw @.> Date: Monday, October 28, 2024 at 9:41 AM To: bitwarden/clients @.> Cc: Ahmed Mohamed @.>, Author @.> Subject: Re: [bitwarden/clients] Related to #11287: Bitwarden Safari Plugin don't stop open tabs (Issue #11694)