Lock Now option not working. It Logs authenticated user out of Bitwarden

[kamcg1]

Steps To Reproduce

1. In Bitwarden FireFox Addin having authenticated - Go to 'Settings'
2. Click on 'Lock Now'

Expected Result

The expected result is this should lock Bitwarden vault. This is worked in previous versions last year

Actual Result

Screen flashes to screen heading Verify Identity (too quick to caputure screen) and changes quickly to Log In screen so user is logged completely out of vault requiring full authentican and 2FA (which I have enabled)

Screenshots or Videos

Additional Context

Environment Mac 13.3 FireFox 111.0.1 Bitwarden Firefox Addin 2023.3 This issue happens on previous versions of Mac, FireFox

Operating System

macOS

Operating System Version

13.3

Web Browser

Firefox

Browser Version

110.0.1

Build Version

2023.3.0

Issue Tracking Info

• [X] I understand that work is tracked outside of Github. A PR will be linked to this issue should one be opened to address it, but Bitwarden doesn't use fields like "assigned", "milestone", or "project" to track progress.

[c1-jack]

Hi there,

I attempted to reproduce your issue and was unable to do so. I think your error could have its origin in a local caching issue, a reinstall of the extension may help.

We use GitHub issues as a place to track bugs and other development related issues. If your issue persists, please write us back using our contact form, so we can continue troubleshooting: https://bitwarden.com/contact/

You can include a link to this issue in the message content.

Alternatively, you can also search for an answer in our help documentation (https://bitwarden.com/help/) or get help from other Bitwarden users on our community forums (https://community.bitwarden.com/c/support/).

The issue here will be closed.

Thanks!

[kamcg1]

Jack

I don’t understand how you have closed an issue without contacting me first?

I did as you suggested - deleted the add-in, I cleared the cache and restart fireFox and reinstalled the Add-in and the issue persists. Please reopen the issue.

Attached are emails from December where Bitwarden Support acknowledged it was a bug and multiple releases later its still outstanding.

Kevin



On 3 Apr 2023, at 07:19, Jack @.***> wrote:

Hi there,

I attempted to reproduce your issue and was unable to do so. I think your error could have its origin in a local caching issue, a reinstall of the extension may help.

We use GitHub issues as a place to track bugs and other development related issues. If your issue persists, please write us back using our contact form, so we can continue troubleshooting: https://bitwarden.com/contact/

You can include a link to this issue in the message content.

Alternatively, you can also search for an answer in our help documentation (https://bitwarden.com/help/) or get help from other Bitwarden users on our community forums (https://community.bitwarden.com/c/support/).

The issue here will be closed.

Thanks!

— Reply to this email directly, view it on GitHub https://github.com/bitwarden/clients/issues/5146#issuecomment-1493725582, or unsubscribe https://github.com/notifications/unsubscribe-auth/A65JIBJKIOOICE67ZCSMFJDW7JTWPANCNFSM6AAAAAAWQJYQVA. You are receiving this because you authored the thread.

[djchateau]

Hey Kevin,

After some additional research into this, I am re-opening this as we investigate into this further. I will be following up with you shortly once I'm able to confirm some additional details about this issue.

[junaidd09]

I am facing the same issue, but on Windows 10, build number 19045.2846. I'm using Firefox v112.0.2

[mvalois]

looks similar to https://github.com/bitwarden/clients/issues/5391 when timeout action is set to log out.