Unlock with biometrics no longer works; causing looping behavior where it never accepts it

USAPaulQ commented 1 year ago

Steps To Reproduce

Go to '...'
Click on '....'
Scroll down to '....'
Click on '...'

Expected Result

I click on Chrome icon, it pops up the biometric prompt, I give it, does not unlock.

Actual Result

When I click on the Bitwarden icon in Chrome, it presents me with a box to enter my password or "unlock with biometrics." It used to just go ahead with biometrics. I click biometrics and it goes into an endless loop of recognizing me, then showing the pop-up with the option to click "OK" or "Cancel." I click ok. It just keeps generating - the biometrics box, nothing unlocks.

When logging into the desktop client, it looks pretty much the same and asks me to unlock with biometrics but it doesn't unlock and it presents another biometric pop-up.

Also - All of these biometric prompts are showing up under the currently open window(s). I just happen to see the window appear in my taskbar. I click it, opens the biometric unlock..... etc. Same routine.

Screenshots or Videos

open-windows-hello

Additional Context

Right now, my camera is on and there are 6 pop-ups requesting my OK (it's already recognized me). I have to close it all to get the camera to turn off. Thanks for your help!

Operating System

Windows

Operating System Version

11

Installation method

Direct Download (from bitwarden.com)

Build Version

2023.4.0

Issue Tracking Info

[X] I understand that work is tracked outside of Github. A PR will be linked to this issue should one be opened to address it, but Bitwarden doesn't use fields like "assigned", "milestone", or "project" to track progress.

Krychaz commented 1 year ago

Hello there,

We are aware of this issue. A potential fix could be reinstalling your Bitwarden clients. Could you please try that?

USAPaulQ commented 1 year ago

Hi -

I reinstalled the desktop app (using the installer you posted). I didn't uninstall the phone app because I assume that should be unrelated.

I went into the settings of the desktop app and selected all my options including using Windows Hello.

I turned on the browser integration as well.

The Chrome extension keeps telling me browser integration is not set up. I checked it twice and it is. Tried exiting BW and going back in. This is actually better than what it was doing before - opening multiple instances of the login window. Difference now is I can't turn Windows Hello on at all.

I reinstalled the Chrome extension. If I check off the biometrics option, it tells me I need to set up the desktop app. I did. Will not check it off.

I can log into the desktop app with biometrics.

Let me know if you want me to try something else. Looking forward to a fix. Good luck!

Paul

On Fri, May 5, 2023 at 1:29 AM Krystian Kan @.***> wrote:

Hello there,

We are aware of this issue. A potential fix could be reinstalling your Bitwarden clients. Could you please try that?

— Reply to this email directly, view it on GitHub https://github.com/bitwarden/clients/issues/5372#issuecomment-1535912917, or unsubscribe https://github.com/notifications/unsubscribe-auth/AFHZSEGXLZXUZTG32RAQZGTXES257ANCNFSM6AAAAAAXWL7H7Q . You are receiving this because you authored the thread.Message ID: @.***>

jonatino commented 1 year ago

Same issue here but I can't even unlock the desktop app using windows hello face recognition.

When I click Ok, the bitwarden screen reloads as if it's about to load my vault, then returns to the login screen.

jonatino commented 1 year ago

Downgrading to 2023.3.2 fixes issue

USAPaulQ commented 1 year ago

I was coming here to say it no longer seems to be happening. In fact, I just now unlocked my vault with Windows Hello. I didn't have to downgrade because that's the version I'm on:

Version 2023.4.0 Shell 21.3.1

I don't know what happened. I didn't check the version before to see what I was on when it wasn't working - but, you're right, it works on 2023.4.0. If I check for updates, it says I have the latest.

Glad it's working!!!

jonatino commented 1 year ago

@USAPaulQ I had a typo I actually downgraded to 2023.3.2 to fix the issue. Although I realize now that Bitwarden has autoupdated again to 2023.4.0 but functionality seems to still be working.

TimidRobot commented 1 year ago

UPDATE: my (unrelated?) issue resolved

During the process of performing troubleshooting steps found elsewhere (disable browser integration & restart laptop), the Bitwarden desktop client started with biometrics disabled for my home account. Once I reconfigured it (and re-enabled browser integration), the browser plugins began working for me again.

Best of luck to those still suffering from this issue 🍀🤞🏻🧧

I'm experiencing this or a related issue, but not consistently:

Bitwarden home account
- ❌ Firefox (home profile)
- Error:
  
  Unable to set up biometrics Action was canceled by the desktop application
- ❌ Safari
- Error:
  
  Biometrics not set up
  
  Browser biometrics require desktop biometric to be set up in the settings first.
- Also see #5407
Bitwarden work account
- ✅ Chrome
- ✅ Firefox (work profile)

Both my home and work Bitwarden accounts were unlocked on the Bitwarden desktop client during testing.

Software	Version
macOS	`Ventura 13.4`
Chrome	`114.0.5735.106 (Official Build) (arm64)`
Firefox	`114.0.1`
Safari	`16.5 (18615.2.9.11.4)`
Bitwarden browser client plugin (all browsers)	`2023.5.0`
Bitwarden desktop client	`2023.5.0 (9051)`

Everything worked fine for me, last week (Thursday 2023-06-08).

TESTER-sec commented 10 months ago

The reported issues are still happening on Windows 11 for Chrome, Edge, and Firefox.

ssssamstrup commented 8 months ago

I'm experiencing this. It worked when I set it up initially, but since it has failed in the same way described by the op. Bitwarden is updated and Firefox extension is 2024.2.1.

redtank1893 commented 4 months ago

Downgrading to 2023.3.2 fixes issue

Thanks so much! This helped me a lot!

bitwarden / clients