Error when syncing on mobile between PC and mobile (bitwarden.eu)

basketshoe commented 1 month ago

Production Build

[x] I'm using the legacy Bitwarden app pubicly available in App Store / Play Store and I'm aware that Bitwarden Beta bugs should be reported in bitwarden/android or bitwarden/ios

Steps To Reproduce

Go to 'settings'
Click on 'other'
Click on 'Sync now'

Expected Result

Bitwarden should sync correctly

Actual Result

ERROR MESSAGE: An error has occurred. (Last sync on mobile is from 23/09/2024, on PC is today)

Screenshots or Videos

No response

Additional Context

No response

Operating System

iOS

Operating System Version

iOS 17.5.1

Device

iPhone 11

Build Version

2024.9.2 (1106)

Adedamola-Aina commented 1 month ago

Hello @basketshoe

I am unable to reproduce this issue, We use GitHub issues as a place to track bugs and other development related issues. If your issue persists, please write us back using our “Contact support” form located on our Help Center (https://bitwarden.com/help/). You can include a link to this issue in the message content. Alternatively, you can also search for an answer in our help documentation or get help from other Bitwarden users on our community forums (https://community.bitwarden.com/c/support/).

The issue here will be closed. Thanks!

basketshoe commented 1 month ago

Re-installing the app fixed the issue

bitwarden / mobile