Closed BeWog closed 6 months ago
Hi there!
We've seen error messages similar to this in the past, and the issue was caused by the way the license was ingested into the database. In order to reset this, we need to move/rename the license file out of its current location on the self-hosted server, and then upload the license file again via the Web Vault:
SSH into the machine(s) and navigate to ./bwdata/core/licenses/organization
You should see at least one *.json file containing the license information; move this file to a temporary location
Log in through the Web Vault as an Owner, navigate to the Organization's page and then Billing → Subscription
Upload your license file again
Further to that, We use GitHub issues as a place to track bugs and other development related issues. If your issue persists, please write us back using our “Contact support” form located on our Help Center (https://bitwarden.com/help/).
You can include a link to this issue in the message content.
Alternatively, you can also search for an answer in our help documentation or get help from other Bitwarden users on our community forums (https://community.bitwarden.com/c/support/).
The issue here will be closed.
Thanks!
It works. 👍
Thanks a lot.
Steps To Reproduce
Expected Result
Webpage.
Actual Result
Loading spinner, nothing more. 500 error page.
Screenshots or Videos
Additional Context
From log :
bwdata/logs/api/Api/20240327.txt
Build Version
bitwarden.sh version 2024.3.0 Docker version 26.0.0, build 2ae903e Docker Compose version v2.25.0
Environment
Self-Hosted
Environment Details
No response
Issue Tracking Info