Windows - Unable to open Serial port Message

[GoogleCodeExporter]

What steps will reproduce the problem?
1.Working with OMEGA hh806AU
2.Installed OMEGA Software and pilot and I get the datas from the probe in 
their software
3.Installed Artisan for Windows
4.Set the OMEGA HH806 AU as the Meter device
5.Port series modified to match the Device
6.Still get this message "Unable to open Serial port" from Artisan ???

What is the expected output? What do you see instead?
What to to to get Artisan to read the HH806AU ???

What version of the product are you using? On what operating system?
Windows 7 / Artisan v.0.7.4 (1248)

Please provide any additional information below.

Original issue reported on code.google.com by vince...@gmail.com on 23 Jan 2014 at 6:03

[GoogleCodeExporter]

Check the installation Wiki page here on GoogleCode and read the section "Omega 
HH806AU / Amprobe TMD-56". Artisan assumes channel number 0. 

Original comment by luther.m...@gmail.com on 23 Jan 2014 at 6:32

• Changed state: Invalid

[GoogleCodeExporter]

It's been reset to make sure the channel is "0", still won't work.  Any other 
options to try ?

Original comment by vince...@gmail.com on 23 Jan 2014 at 6:43

[GoogleCodeExporter]

Not that I know. Works for others. You could post on the Artisan mailing list 
if someone can help. I do not own that meter nor have a Windows computer 
accessible. Does the previous version v0.6 works (still available for 
download). If that fails too, you could ask on the Artisan mailing list for 
help.

Original comment by luther.m...@gmail.com on 23 Jan 2014 at 6:46

[GoogleCodeExporter]

Thanks for your answer !  Just tried with the 0.6 version, same problem.

Original comment by vince...@gmail.com on 23 Jan 2014 at 7:00

[GoogleCodeExporter]

Any other recommended device that would work better ?

Original comment by vince...@gmail.com on 23 Jan 2014 at 9:51