Closed gituser765 closed 5 years ago
What is the client player? Some players will completely ignore the termination call. Double check that you can kill this player's stream from Plex or Tautulli (X in the stream info card).
Was the stream a sync session? Plex will report a sync session's info if the player has an internet connection. You cannot kill a sync session.
Full logs would be better.
View the Tautulli logs by clicking on "View Logs" in the settings menu. Click the "Download logs" button to save a copy of the log file. If Tautulli is unable to start, then the tautulli.log file is located in the logs folder where Tautulli is installed. Paste the logs on Gist and post the link here, do not upload the file as an attachment.
Thanks for getting back to me, the client was the Android TV app which I tested and was able to kill from Tautulli. This was not a sync session either.
I was just poking around after I grabbed the logs and fixed it though!
Under settings > Web Interface I had to enable API which was disabled for some reason.
Hi
I am having trouble getting kill_stream.py to work properly. I have Plex Pass and can kill streams via Tautulli but for some reason the notification isn't killing streams. here are the relevant sections from the logs