How to get Popup with account ID instead incomming Telephone number.

[jagspaul]

My system requirement is some thing different, describe as following below.

1) Call can call from any phone number that may not be registered on CRM database. 1) IC call will be received by IVR. 2) Caller will be asked to enter account ID or registered phone number. 3) when caller will dial 9 for talk to agents the call will be placed on queue. 4) The available agent will get ring of IC caller along with popup. 5) The popup will give link of the caller according to the account ID or registered phone number collected by IVR.

Can any body tell me whether yaai is capable to do this. If so then tell me how to configure yaai & asterisk dialplan for the same.

thanks & regards jags

[askhogan]

The cloud version can do this. You only need to open up an IP on your router. If you want some help with this let me know. On Feb 24, 2014 8:07 AM, "Jagadish Paul" notifications@github.com wrote:

My system requirement is some thing different, describe as following below.

1) Call can call from any phone number that may not be registered on CRM database. 1) IC call will be received by IVR. 2) Caller will be asked to enter account ID or registered phone number. 3) when caller will dial 9 for talk to agents the call will be placed on queue. 4) The available agent will get ring of IC caller along with popup. 5) The popup will give link of the caller according to the account ID or registered phone number collected by IVR.

Can any body tell me whether yaai is capable to do this. If so then tell me how to configure yaai & asterisk dialplan for the same.

thanks & regards jags

Reply to this email directly or view it on GitHubhttps://github.com/blak3r/yaai/issues/176 .

[jagspaul]

do you mean DMZ on router?

Please tel me in details what are the configuration has to be done on asterisk dialplan ?

thanks

[askhogan]

Sure. Just tell me what type of router you have and I will send you a diagram.

Mainly you just have to port-forward port 5038 - which is the router AMI port from your router to your Asterisk box. This is a TCP port. So basically, inside your router you go to port forwarding and type in the private IP of the asterisk box and forward port 5038 to it. At that point setting up Callinize is a piece of cake.

[blak3r]

In the meantime, I've reached out to someone to get some more help on the dial plan.

We have a customer who does this... essentially they map the digits input on the IVR to the callerid field. Our app then looks up the account id in a custom field.

On Tue, Feb 25, 2014 at 3:17 AM, Patrick Hogan notifications@github.comwrote:

Sure. Just tell me what type of router you have and I will send you a diagram.

Mainly you just have to port-forward port 5038 - which is the router AMI port from your router to your Asterisk box. This is a TCP port. So basically, inside your router you go to port forwarding and type in the private IP of the asterisk box and forward port 5038 to it. At that point setting up Callinize is a piece of cake.

Reply to this email directly or view it on GitHubhttps://github.com/blak3r/yaai/issues/176#issuecomment-35984469 .

[jagspaul]

@askhogan I have Nokia Siemens DSL router. Any way what you explain I understood. I will test it later. Before that I want to get test of the idea of blak3r.

[jagspaul]

@blak3r Thank you very much for sharing the idea. Just now I had a trial that and got success. Now I get popup with the number what caller dial.

I am sharing the dial plan code for other user help. exten =>s,n,Read(Digits,extra/enter-phone-number10) exten =>s,n,Set(CALLERID(num)=${Digits})

Now you are requested to explain configure or modify code of yaai and sugarCRM-CE to make app looks up the account id in a custom field.

[jagspaul]

please do help.

[blak3r]

Jagadish,

That's a feature in our paid version. If you're interested, please reach out to us via email blake [at] callinize.com

On Sun, Mar 2, 2014 at 1:42 PM, Jagadish Paul notifications@github.comwrote:

please do help.

Reply to this email directly or view it on GitHubhttps://github.com/blak3r/yaai/issues/176#issuecomment-36462194 .

[jagspaul]

paid version of the connector only or connector & sugarCRM also?

[blak3r]

paid version of connector only.

On Sat, Mar 8, 2014 at 9:03 AM, Jagadish Paul notifications@github.comwrote:

paid version of the connector only or connector & sugarCRM also?

Reply to this email directly or view it on GitHubhttps://github.com/blak3r/yaai/issues/176#issuecomment-37098239 .