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blak3r / yaai

SugarCRM Asterisk integration
http://www.sugarforge.org/projects/yaai
GNU General Public License v3.0
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When green icon near the phone is clicked, it dials the extension instead of the number #179

Open ser-j opened 10 years ago

ser-j commented 10 years ago

When green icon near the phone is clicked in SugerCRM interface, it dials the extension specified for currently logged in into SugarCRM user, instead of the number near which this icon is actually located. Instead I receive a Inbound call to my extension as the number,near which the icon is located, is calling to my extension. I expect that when green button is clicked it should dial an external mobile number,not call to my extension I left all setting untouched except for credentials: Successfully logged into Sugar via SOAP! SessionId=an8xxx31c8xxx3u8h1p9xx1z28 user=admin GUID=1 [Asterisk Manager Interface (AMI) Connection] Successfully opened socket connection to xxx.xxx.xxx.xxx:5038 AMI Version Info:

 Asterisk Call Manager/1.3

AMI Login action raw response:

 Response: Success
 Message: Authentication accepted

AMI Login was a success! Waiting for call events...

So everything looks ok.

SugraCRM 6.5.15 YAAI callinize-community-3.6.9 What am I doing wrong?

Thanks.

blak3r commented 10 years ago

The way it works is...

  1. It calls your extension.
  2. You answer the call...
  3. Then it calls the other party.

So, yes it starts by calling you... which is a little unintuitive... but that's the only way to get two parties on a phone call at the same time.

On Mon, Mar 10, 2014 at 11:25 AM, ser-j notifications@github.com wrote:

When green icon near the phone is clicked in SugerCRM interface, it dials the extension specified for currently logged in into SugarCRM user, instead of the number near which this icon is actually located. Instead I receive a Inbound call to my extension as the number,near which the icon is located, is calling to my extension. I expect that when green button is clicked it should dial an external mobile number,not call to my extension I left all setting untouched except for credentials: Successfully logged into Sugar via SOAP! SessionId=an8xxx31c8xxx3u8h1p9xx1z28 user=admin GUID=1 [Asterisk Manager Interface (AMI) Connection] Successfully opened socket connection to xxx.xxx.xxx.xxx:5038 AMI Version Info:

Asterisk Call Manager/1.3

AMI Login action raw response:

Response: Success Message: Authentication accepted

AMI Login was a success! Waiting for call events...

So everything looks ok.

SugraCRM 6.5.15 YAAI callinize-community-3.6.9 What am I doing wrong?

Thanks.

Reply to this email directly or view it on GitHubhttps://github.com/blak3r/yaai/issues/179 .