Popup for Ring Group behavior

[br0ther]

Hello! We just encountered the following problem in scenario below: operator1 and operator2 are belong to the same Ring Group Ring Strategy: Hunt Ring Time: 25 sec

1. The incoming call goes to operator1
2. operator1 does not manage to accept call (missed)
3. After 25 sec Call is automatically transferring to operator2

As a result in CRM:

1. Incoming pop-up window appears in Operator1 session (correct)
2. After transferring pop-up window in Operator1 session still exists (wrong)
3. The incoming call transferred to operator2 but without pop-window (wrong) As a result: wrong info in call history. See attach below Callinize - community Edition 3.6.0 SugarCRM Pro Version 6.5.12
   Thanks in advance for any help

[blak3r]

Ring groups aren't supported in the community edition. There is extra logic that handles this in the paid versions. Sorry.

Blake [at] Callinize.com

Sent via mobile

On Mar 18, 2014, at 1:04 PM, br0ther notifications@github.com wrote:

Hello! We just encountered the following problem in scenario below: operator1 and operator2 are belong to the same Ring Group Ring Strategy: Hunt Ring Time: 25 sec

The incoming call goes to operator1 operator1 does not manage to accept call (missed) After 25 sec Call is automatically transferring to operator2 As a result in CRM:

1. Incoming pop-up window appears in Operator1 session (correct)
2. After transferring pop-up window in Operator1 session still exists (wrong)
3. The incoming call transferred to operator2 but without pop-window (wrong) As a result: wrong info in call history. See attach below

Callinize - community Edition 3.6.0 SugarCRM Pro Version 6.5.12

Thanks in advance for any help

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