Unable to connect with meetings -> Error - We could not find a meeting with that meeting ID

[anshuman91]

I have installed the plugin in Mattermost 5.15.0 and it went all good. Now it seems demo installation of bigbluebutton stopped working.

It was working fine for few days but now suddenly stopped working and when we create the meeting by clicking call button then it throws the below error,

Here is the configuration of my plugin,

I also tried to restart mattermost server and tried with enabling and disabling this plugin but nothing seems to be working.

[anshuman91]

@ypgao1 @jfederico @ffdixon Please help here!

[ffdixon]

@anshuman91 we've temporarily disabled the test-install credentials for Mattermost. Is it an option for you to setup your own BigBlueButton server for use with Mattermost?

You can have a server running in about 15 minutes, see

https://github.com/bigbluebutton/bbb-install

[ffdixon]

I also offer to personally help you setup a BigBlueButton server as well. You can reach me at the e-mail address on my GitHub profile.

[anshuman91]

Hello @ffdixon,

Thanks for your reply. I already tried to set up my own BigBlueButton server but it only works first time. I also tried to setup TURN server but nothing was working. I was getting the error related to the MIC configuration. Everything was working like SSL and all but I was not able to connect with the meeting. Audio and video setup was falling.

Nothing works after this,

Please let me know what's next step should I take? Setup the server again and gives you access to see the errors?

[ffdixon]

If you can setup and give me access to it (I can share with you my public key) then I'll take a closer look. Please e-mail me at my contact info in my GitHub bio.

[systems-levigo]

Hello together,

we got the same issue:

2019-12-04T11:16:47.059+01:00 DEBUG o.b.web.controllers.ApiController - ApiController#join 2019-12-04T11:16:47.060+01:00 INFO o.b.api.ParamsProcessorUtil - CHECKSUM=fb88b38398038784d97794d75c4d3cf1d470c377 length=40 2019-12-04T11:16:47.072+01:00 INFO o.b.api.ParamsProcessorUtil - CHECKSUM=fb88b38398038784d97794d75c4d3cf1d470c377 length=40 2019-12-04T11:16:47.073+01:00 INFO o.b.web.controllers.ApiController - Retrieving meeting 35a0adee38f5288a1e5b8632a1f6c74e37ac9e24 2019-12-04T11:16:47.073+01:00 DEBUG o.b.web.controllers.ApiController - ApiController#invalid The meeting ID that you supplied did not match any existing meetings 2019-12-04T11:16:47.073+01:00 DEBUG o.b.web.controllers.ApiController - JSON Errors [{"message":"The meeting ID that you supplied did not match any existing meetings","key":"invalidMeetingIdentifier"}] 2019-12-04T11:16:47.074+01:00 DEBUG o.b.web.controllers.ApiController - Constructed logout URL https://bigbluebutton.example.de?errors=[%7B%22message%22:%22The%20meeting%20ID%20that%20you%20supplied%20did%20not%20match%20any%20existing%20meetings%22,%22key%22:%22invalidMeetingIdentifier%22%7D]

We are using Mattermost 5.17.0 and bigbluebutton plugin version 2.1.0.

[ghost]

@levigo-systems I recommend you to open a separate issue to prevent mixing of conversations.

[harshilsharma63]

Closing as stale. Feel free to re-open if you face the issue on the latest release.