search

blindsidenetworks / mattermost-plugin-bigbluebutton

BigBlueButton plugin for Mattermost :electric_plug:
Apache License 2.0
89 stars 43 forks source link

BBB URL does not launch outside firewall #75

Closed eyebank closed 4 years ago

eyebank commented 4 years ago

Hello:

We reinstalled bbb with the script on a fresh server and loaded the newest mattermost plugin. The ports open are 22 (TCP), 80 (TCP), 443(TCP/UDP) and the range 16384 - 32768 (UDP).

Operation: We click to create a BBB meeting and then click the Big Blue Button.
Problem identified:

When working inside the firewall, When one clicks "Join Meeting", The Big Blue Button Home Page launches in a new tab (momentarily), and then quickly transitions to the BBB Meeting interface. All is good!

However, when working outside the firewall: When one clicks "Join Meeting", The Big Blue Button Home Page launches in a new tab. The BBB Meeting interface does not appear.

What can i do to diagnose this issue working outside the firewall and the BBB interface not showing up just the BBB homepage? BTW: this occurs on chrome and edge.

Thanks,

eyebank commented 4 years ago

disregard. I found this: bigbluebutton does not load If your has changed it’s network connection (such as on reboot), you can most of BigBlueButton’s configuration files with the following steps.

$ sudo bbb-conf --setip

$ sudo bbb-conf --clean $ sudo bbb-conf --check

Research Works!