Impossible to login - page instantly reloads and logs you out

[spacecowboy]

Summary

I am unable to login to my wallet in any functional way because the page instantly reloads and logs me out. I can provide a screen recording of the bug in action but I'm not putting it on a public site.

Steps to reproduce

1. Go to https://blockchain.info/wallet/#/login and login to your account.

And yes, correct ID / password / 2FA are all given

Expected result

I am logged in and able to interact with my wallet.

What actually happens

I am logged in for about 300ms before the entire page reloads and sends me back to https://blockchain.info/ . Trying to go back to https://blockchain.info/wallet/#/home redirects me to the login page. So I am effectively locked out of my wallet.

Browsers used

Firefox 55 and Chromium 60.0.3112.78

Version of app

Whatever is hosted on blockchain.info at the moment

[jtormey]

Hi, are you able to see any errors in the Javascript console before you're redirected to blockchain.info?

[jtormey]

Also, do you have second password active?

[spacecowboy]

hey @jtormey thanks for helping out. Support asked me to give you my wallet id: [guid removed]

are you able to see any errors in the Javascript console before you're redirected to blockchain.info?

I do see this strange message in the console

but these errors seem to be more relevant which I see once the page redirects:

Also, do you have second password active?

Not as far as I know. I did have an alias which doesn't seem to work anymore (I haven't logged in for several months)

[jtormey]

Good to know, do you remember upgrading from a v2 wallet to a v3 wallet ever? (This change took place well over a year ago)

[spacecowboy]

I have vague memory of an upgrade, not sure what versions were involved. I can see in my mail archive that I last logged in at 2016-12-11

[spacecowboy]

In case it helps, here is a more complete log (just found the browser settings to make it persistent):

Server Time offset 387.875ms - This offset 748  landing-65283d8e886c784d7ca6fa3db308f4d0c91adfa4.min.js:368:1218
Stop!  landing-65283d8e886c784d7ca6fa3db308f4d0c91adfa4.min.js:368:1218
This browser feature is intended for developers. If someone told you to copy-paste something here, it is a scam and will give them access to your money!  landing-65283d8e886c784d7ca6fa3db308f4d0c91adfa4.min.js:368:1218
{"btcBalance":102341425,"ethBalance":0}  landing-65283d8e886c784d7ca6fa3db308f4d0c91adfa4.min.js:368:1218
Panic The wallet was not fully enc/decrypted  landing-65283d8e886c784d7ca6fa3db308f4d0c91adfa4.min.js:368:1218
Error: Save disabled.  my-wallet-846a498f0b9dcb13ae13e14419acef726d69243a.min.js:1:146129
    panic https://blockchain.info/wallet/js/my-wallet-846a498f0b9dcb13ae13e14419acef726d69243a.min.js:1:146129
    syncWallet https://blockchain.info/wallet/js/my-wallet-846a498f0b9dcb13ae13e14419acef726d69243a.min.js:1:146209
    trigger/timer< https://blockchain.info/wallet/js/my-wallet-846a498f0b9dcb13ae13e14419acef726d69243a.min.js:1:45716
Failed to fetch metadata entry 2 at 1MhyZWgBvoJvJaHy4cMNRvZyVbtpnmsmym: DOMException [AbortError: "The operation was aborted. "
code: 20
nsresult: 0x80530014]  my-wallet-846a498f0b9dcb13ae13e14419acef726d69243a.min.js:1:260642
    Blockchain</</Metadata.prototype.fetch/</< https://blockchain.info/wallet/js/my-wallet-846a498f0b9dcb13ae13e14419acef726d69243a.min.js:1:260642
TypeError: NetworkError when attempting to fetch resource.  (unknown)
Content Security Policy: Directive ‘frame-src’ has been deprecated. Please use directive ‘child-src’ instead.  (unknown)
Content Security Policy: The page’s settings blocked the loading of a resource at self (“script-src https://blockchain.info https://www.google-analytics.com”). Source: onfocusin attribute on DIV element.  blockchain.info
Loading failed for the <script> with source “https://www.google-analytics.com/analytics.js”.  blockchain.info:1
Connect wss://ws.blockchain.info/inv  shared.min.js:1:1446

The mentioning of Panic The wallet was not fully enc/decrypted seems concerning

[jtormey]

Thanks for the extra info! It looks like you have a very old wallet file, and at some point it must have been corrupted, which is the cause of the issue you're seeing now. I've asked our support staff to put us in contact directly, from there I can look into what exactly was corrupted and help you recover your wallet. Closing this for now.