blockchain / unused-My-Wallet

Legacy Blockchain Web Wallet - current version is at https://github.com/blockchain/My-Wallet-V3-Frontend
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Old Wallet Address Blockchain Support #140

Closed FreeWorld123 closed 7 years ago

FreeWorld123 commented 7 years ago

Hello,

I hope you will help me as fast as possible.

Background: In September last year i sent to my wallet (IOS App) ~ 1 Bitcoin, but since that i'm not able to Login with the App anymore.

If i Sant to enter my Passwort. This Message pop-up:

(german) Fehler: ungültige Bitcoin-Adresse (translate to englisch): ~invalid Bitcoin-Address

I have a 16-Phrases Passwort noticed.

I am not sure, if i have created a new Blockchain Wallet but the Adress where i had to sent the BTC is now in my Wallet saved under "watch-only address. I am not able to sent the coins but the Coins are still on this Wallet.

If i login now in my wallet i have only a 12-Phrases Passwort.

Could you please Help me? Maybe threw PM.

The blockchain Support promised me to get help here.

Thank you

FreeWorld123 commented 7 years ago

//

After the Error Message Pop-up, the IOS App gets automatically closed on my phone (Can't See which Wallet is saved on the App, because i am not sure if i created a new blockchain wallet)

FreeWorld123 commented 7 years ago

@mpfluger Could you help me ?

FreeWorld123 commented 7 years ago

@jtormey Could you maybe help me please :(

mpfluger commented 7 years ago

Please contact our support team at https://support.blockchain.com. Thanks!