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blooparksystems / Helpdesk

Sunshine`s
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Workflows and stakeholders interaction #1

Closed jefmoura closed 8 years ago

jefmoura commented 8 years ago
tainaml commented 8 years ago

The employee will open an order -> It goes to the Manager for feedback ; If approved It goes back to the employee portal; Then it goes to the HelpDesk. Once it's on HelpDesk it goes first to the Agent who's gonna see/read the issue and pass it to the Manager for a feedback (if need), as well as the admin . Agent ->Manager ->Admin

How about the interaction between Agent - Manager Manager-Admin ? :) Do you agree with me?

Cheers

jholze commented 8 years ago

@jefmoura would be nice to see you in the hipchat channel. thx

jholze commented 8 years ago

@jefmoura @tainaml i think we should better define the stake holder roles. Maybe a table with criteria about each role.

btw. a very good helpdesk is the one from http://kb.mailchimp.com/ and check the branch for helpdesk under http://runbot.odoo.com/runbot/repo/git-github-com-odoo-dev-enterprise-8?search=

(i) with click on the blue button, you can open the feature instance to check it

jholze commented 8 years ago

@jefmoura about your diagramm, i think both portal systems should be part of the odoo system als well. Looks like they are separate tools at the moment.

jholze commented 8 years ago

@jefmoura i created a first wiki page https://github.com/blooparksystems/Helpdesk/wiki its part of this project. Better to place all planning stuff there instead of a ticket. hope it will help

bye

jefmoura commented 8 years ago

@jholze Thank you for your advice. I'll move the documentation to wiki and I was thinking more about the system and I understand better now, so I'll create another diagram. We'll create a table with criteria about each stack holder role to be clearer. Thanks!

jefmoura commented 8 years ago

Order workflow

order_workflow

jefmoura commented 8 years ago