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bluesky-social / social-app

The Bluesky Social application for Web, iOS, and Android
https://bsky.app
MIT License
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internal server error after login #1874

Closed GuidoDr closed 1 year ago

GuidoDr commented 1 year ago

Describe the bug

After login into either the web browser at https://bsky.app/ or in the android app an internal server error is shown. On Thursday November 9th the login was still working fine and I did posts with that login. Yesterday Friday November 10th the error did occur the first time and today the error still remains. Another private login of myself is still working fine. (both accounts are domain accounts, just with different domain names)

Has the problems eventually something to do with these migrations? https://github.com/bluesky-social/atproto/discussions/1832

Expected behavior

no more internal error anymore like it has been until Thursday November 9th 14.27 (UTC +1) when I did the last posts with that account.

Screenshots

grafik

Details

Additional context

NickPink commented 1 year ago

I have the same issue.

GuidoDr commented 1 year ago

The only feedback that I have gotten so far from the Bluesky support is the following. But the steps did not solve the problem so far as I wrote back to them. The account cannot be used anymore since November 10th ...

===================== Thank you for contacting us and we apologize for the inconvenience caused.

We have received several similar reports regarding issues with profiles and feeds. These errors can usually be resolved by performing basic troubleshooting steps.

If you're using the Bluesky app, make sure it’s updated and try restarting it.
If you are using a web browser, try closing it and opening a new one. You can also clear your cache and browsing history to see if this resolves the issue.
Lastly, please restart your device and check if the issue still persists.

Please let us know if you are still experiencing the same issue after performing the basic troubleshooting steps. We will be happy to investigate further and assist you in resolving the issue.

Regards! Bluesky Customer Support

GuidoDr commented 1 year ago

I have not gotten any information so far from the Bluesky support that the problem was solved. But I just noticed that the login is now working again, so it looks like the Bluesky support has solved the problem.

NickPink commented 1 year ago

It’s working for me as well now!