Cannot login with correct handle and password

[kali4128722545]

Describe the bug Hi, when i try to log into https://bsky.app/ it says "Invalid identifier or password". I haven't changed anything, it worked just yesterday. I tried to reset the password like 10 times now with different passwords, none of it works.

To Reproduce

Steps to reproduce the behavior:

1. Try to log in?

Expected behavior

To be actually logged in, which i am not.

Screenshots

Details

• Platform: Desktop, i tried 3 different OS, Windows 7, Linux, Android. None works.
• Platform version:
• App version:

Additional context

[surfdude29]

Hi @kali4128722545 sorry to hear you're having problems logging in. You can email support here for help:

https://blueskyweb.zendesk.com/hc/en-us/requests/new

[kali4128722545]

Well, they really don't? They just asked me if i have typed my password and email correctly, which is sort of taking the user for stupid? I use a password manager. I changed the password 20 times now and still can't log in. And part of your website gives me 400 and 401 to begin with. You can believe me that this is not a me-problem...

[surfdude29]

To clarify, I don't work for Bluesky or anything, I'm just a fellow user and I was trying to help by passing along what @/pfrazee said when I asked what the best way is to get support for a login issue:

https://bsky.app/profile/pfrazee.com/post/3l26gnjjlpt2w

The only thing I can think of suggesting is creating a new Bluesky account and asking one of the devs via that account (and linking to this Github issue).

[kali4128722545]

Ok, thank you anyway, man. I just took it here bc so many people seem to have the exact same problem.

https://www.google.com/search?q=bluesky+can%27t+sign+in+site%3Awww.reddit.com&sca_esv=8c3c0483a16c4f3c&biw=1440&bih=799&ei=KyDFZrIn-pX27w_X0_W4Dg&ved=0ahUKEwjy6OCw1oSIAxX6iv0HHddpHecQ4dUDCA8&uact=5&oq=bluesky+can%27t+sign+in+site%3Awww.reddit.com&gs_lp=Egxnd3Mtd2l6LXNlcnAiKWJsdWVza3kgY2FuJ3Qgc2lnbiBpbiBzaXRlOnd3dy5yZWRkaXQuY29tSABQAFgAcAB4AJABAJgBAKABAKoBALgBA8gBAJgCAKACAJgDAJIHAKAHAA&sclient=gws-wiz-serp

[surfdude29]

Yeah sign-in issues are especially frustrating because you can't even log into the platform to ask for help :/

If you'd prefer not to create a temporary second account (which I completely understand) and ask the devs, one other thing that might be worth trying: have all your login/password reset attempts been over the same connection (e.g. WiFi perhaps)? If you haven't tried this already, maybe it's worth trying over a mobile data connection or something, just in case that gets around the issue?

[kali4128722545]

I don't see how that fixes an HTTP error, I am sorry.

Am Mi., 21. Aug. 2024 um 01:11 Uhr schrieb surfdude29 < @.***>:

Yeah sign-in issues are especially frustrating because you can't even log into the platform to ask for help :/

If you'd prefer not to create a temporary second account (which I completely understand) and ask the devs, one other thing that might be worth trying: have all your login/password reset attempts been over the same connection (e.g. WiFi perhaps)? If you haven't tried this already, maybe it's worth trying over a mobile data connection or something, just in case that gets around the issue?

— Reply to this email directly, view it on GitHub https://github.com/bluesky-social/social-app/issues/4961#issuecomment-2299910474, or unsubscribe https://github.com/notifications/unsubscribe-auth/BKVEW2TCDMOB6UQIMQFATFTZSPEKTAVCNFSM6AAAAABM2LZWROVHI2DSMVQWIX3LMV43OSLTON2WKQ3PNVWWK3TUHMZDEOJZHEYTANBXGQ . You are receiving this because you were mentioned.Message ID: @.***>