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bluesky-social / social-app

The Bluesky Social application for Web, iOS, and Android
https://bsky.app
MIT License
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Can't delete account, this is a GDPR violation #4963

Open kali4128722545 opened 3 weeks ago

kali4128722545 commented 3 weeks ago

Describe the bug I can't delete my account, it says "Rate limit exceeded".

To Reproduce

Steps to reproduce the behavior:

  1. Klick "Delete Account"
  2. Klick "Send Email"

Expected behavior

It should send me a confirmation email, which it doesn't. I is required according to EU regulation, GDPR Article 17 that you are able to delete your account.

Screenshots

Screenshot_2

The HTTP Error i get is "Rate Limit Exceeded", which should not happen after clicking it like 10 times a Minute.

Details

Additional context

kali4128722545 commented 3 weeks ago

This is the Response Header of the request in question, if that helps. Screenshot_8

bnewbold commented 3 weeks ago

Hi there,

It looks like you created a github account to file this one issue. If you need direct support resolving this issue for your account, you can file a support ticket in the Bluesky help center: https://blueskyweb.zendesk.com/hc/en-us

Account deletion is supported. Addressing the rate-limiting technical issue: do you have any additional context about your environment and how you may have hit the rate-limit? Are you on a shared/NAT network? Have you made account deletion requests, or other account-lifecycle requests for multiple accounts from the same device on the same day?

kali4128722545 commented 3 weeks ago

Yes, I did, as I didn't receive an email at first. But that was maybe 3 times I tried that, for sure not 15.

Am Mi., 21. Aug. 2024 um 02:54 Uhr schrieb bnewbold < @.***>:

Hi there,

It looks like you created a github account to file this one issue. If you need direct support resolving this issue for your account, you can file a support ticket in the Bluesky help center: https://blueskyweb.zendesk.com/hc/en-us

Account deletion is supported. Addressing the rate-limiting technical issue: do you have any additional context about your environment and how you may have hit the rate-limit? Are you on a shared/NAT network? Have you made account deletion requests, or other account-lifecycle requests for multiple accounts from the same device on the same day?

— Reply to this email directly, view it on GitHub https://github.com/bluesky-social/social-app/issues/4963#issuecomment-2300006892, or unsubscribe https://github.com/notifications/unsubscribe-auth/BKVEW2RLZ2DA7PXYIK2CVC3ZSPQLZAVCNFSM6AAAAABM2S3QDCVHI2DSMVQWIX3LMV43OSLTON2WKQ3PNVWWK3TUHMZDGMBQGAYDMOBZGI . You are receiving this because you authored the thread.Message ID: @.***>

kali4128722545 commented 3 weeks ago

And I am deeply sorry but all the support has done so far is treat me as if I was stupid and can't type in my credentials correctly when i use a password manager and it all worked correctly just yesterday.

Am Mi., 21. Aug. 2024 um 03:05 Uhr schrieb Nina Wilke < @.***>:

Yes, I did, as I didn't receive an email at first. But that was maybe 3 times I tried that, for sure not 15.

Am Mi., 21. Aug. 2024 um 02:54 Uhr schrieb bnewbold < @.***>:

Hi there,

It looks like you created a github account to file this one issue. If you need direct support resolving this issue for your account, you can file a support ticket in the Bluesky help center: https://blueskyweb.zendesk.com/hc/en-us

Account deletion is supported. Addressing the rate-limiting technical issue: do you have any additional context about your environment and how you may have hit the rate-limit? Are you on a shared/NAT network? Have you made account deletion requests, or other account-lifecycle requests for multiple accounts from the same device on the same day?

— Reply to this email directly, view it on GitHub https://github.com/bluesky-social/social-app/issues/4963#issuecomment-2300006892, or unsubscribe https://github.com/notifications/unsubscribe-auth/BKVEW2RLZ2DA7PXYIK2CVC3ZSPQLZAVCNFSM6AAAAABM2S3QDCVHI2DSMVQWIX3LMV43OSLTON2WKQ3PNVWWK3TUHMZDGMBQGAYDMOBZGI . You are receiving this because you authored the thread.Message ID: @.***>

kali4128722545 commented 3 weeks ago

I think I will just not use this Platform. I have 2 problems going on already, one prevents me from using it at all and the other makes it violate EU law. Sorry man, not a good look.

Am Mi., 21. Aug. 2024 um 03:07 Uhr schrieb Nina Wilke < @.***>:

And I am deeply sorry but all the support has done so far is treat me as if I was stupid and can't type in my credentials correctly when i use a password manager and it all worked correctly just yesterday.

Am Mi., 21. Aug. 2024 um 03:05 Uhr schrieb Nina Wilke < @.***>:

Yes, I did, as I didn't receive an email at first. But that was maybe 3 times I tried that, for sure not 15.

Am Mi., 21. Aug. 2024 um 02:54 Uhr schrieb bnewbold < @.***>:

Hi there,

It looks like you created a github account to file this one issue. If you need direct support resolving this issue for your account, you can file a support ticket in the Bluesky help center: https://blueskyweb.zendesk.com/hc/en-us

Account deletion is supported. Addressing the rate-limiting technical issue: do you have any additional context about your environment and how you may have hit the rate-limit? Are you on a shared/NAT network? Have you made account deletion requests, or other account-lifecycle requests for multiple accounts from the same device on the same day?

— Reply to this email directly, view it on GitHub https://github.com/bluesky-social/social-app/issues/4963#issuecomment-2300006892, or unsubscribe https://github.com/notifications/unsubscribe-auth/BKVEW2RLZ2DA7PXYIK2CVC3ZSPQLZAVCNFSM6AAAAABM2S3QDCVHI2DSMVQWIX3LMV43OSLTON2WKQ3PNVWWK3TUHMZDGMBQGAYDMOBZGI . You are receiving this because you authored the thread.Message ID: @.***>