Problem Transferring device to customer

[kdharrigan]

I'm unable to add my device from the customer app even after sending them an invite. I can add from my main account but when i try to transfer to the customer, the transfer process is successful but the customer app is empty with no device. this problem seems to be specific to the customer email address as i cannot replicate it with another account.

[kdharrigan]

Here is what the customer account looks like after transferring the device to them. this is on a IOS device.

[doom369]

@kdharrigan customer should be within your organization or your suborganization. Is that the case? Otherwise you can't share the device with him.

[kdharrigan]

@doom369 customer is in my organization and sub organization.

[doom369]

@kdharrigan please provide email of the customer that doesn't see the device.

[kdharrigan]

@doom369 this is happening across a few email addresses. 1) loubieparis@gmail.com 2) ljpropman@gmail.com

[kdharrigan]

I've now noticed that i can no longer provision devices in my sub organization. I will check my Roles and permissions.

[doom369]

@kdharrigan hm... all seems correct. Are you able to send the logs from the above account?

[kdharrigan]

Sure.

Sent from my iPhone

On Aug 9, 2021, at 10:54 AM, Dmitriy Dumanskiy @.***> wrote:

 @kdharrigan hm... all seems correct. Are you able to send the logs from the above account?

— You are receiving this because you were mentioned. Reply to this email directly, view it on GitHub, or unsubscribe. Triage notifications on the go with GitHub Mobile for iOS or Android.

[doom369]

@kdharrigan please let me know when done. (you can send it directly to me dmitriy@blynk.cc)

[kdharrigan]

@doom369 . Sent

[doom369]

@kdharrigan Thanks. I think I found the root cause. So in order to fix the issue, you need to:

• Create a new Organization
• Transfer the user to the newly created org
• Transfer the devices to this new org
• Remove the old org

This should fix the issue. Please do not make the user as "developer". We'll disable this thing to avoid such problems in future.

[kdharrigan]

Dymitriy,

How do you make the user as a “developer”? I do not see this option.

Best regards, Kevin Harrigan, Owner Cell. 340-643-1573 www.yourideasvi.com Your Ideas VI

From: Dmitriy Dumanskiy Sent: Monday, August 9, 2021 12:55 PM To: blynkkk/blynk_Issues Cc: kdharrigan; Mention Subject: Re: [blynkkk/blynk_Issues] Problem Transferring device to customer(#202)

@kdharrigan Thanks. I think I found the root cause. The issue is because you made this user as a "developer". So in order to fix the issue, you need to: • Create a new Organization • Transfer the user to the newly created org • Transfer the devices to this new org This should fix the issue. Please do not make the user as "developer". We'll disable this thing to avoid such problems in future. — You are receiving this because you were mentioned. Reply to this email directly, view it on GitHub, or unsubscribe. Triage notifications on the go with GitHub Mobile for iOS or Android.

[doom369]

@kdharrigan please ignore my comment about "developer". You need to follow the above steps in order to fix the issue. Let me know how it goes.

[doom369]

@kdharrigan please reopen if above instructions didn't help.

[kdharrigan]

creating a new organization worked. I'm trying to figure out how it happened. I transferred a few devices to the new org and it worked perfectly. Thank you for assisting. @doom369

[doom369]

@kdharrigan it happened due to a bug on the server side. the bug is fixed and now you should not see this behavior.