Closed Mark-Pan closed 3 years ago
List of possible issues:
What could be the reason -wrong email address -the password is incorrect -the user with the specified email address is not registered in the system What’s the solution -specify correct email address -reset password -register with a different email address
What could be the reason -you entered an incorrect email address -the letter got into the spam folder What’s the solution -specify correct email address -check your spam folder
What could be the reason -you do not have an internet connection -the server is rebooting
What’s the solution -connect to the internet -you should wait for a while to reboot the server
What could be the reason -the device token is specified incorrectly What’s the solution -check the device token in the Device Info tab
What could be the reason -invalid picture file extension -wrong picture size (px)
What’s the solution -use a picture with the file extension .png and .jpg for the logo -use a picture with the size min 500 * 500px for the logo
What could be the reason -the template on the web may not be your organization's template.We do not support such products for the dev mode What’s the solution -create a web template for your organization and use it
My app originally worked but now it will not load at all. It won’t connect to the server at all. I then created an account under a different email address and it worked fine.
geo DNS issue, he need to wait for the iOS app to be released and fixed. Eugene should provide ETA
https://app.gitbook.com/@blynk-iot/s/en/troubleshooting/untitled/@drafts
Troublesootng should have structure:
none of the issues is covered like that
For example:
Can’t log in What could be the reason What’s the solution
Don’t receieve email What could be the possible reason Solution
The problem should be clearly stated