Troubleshooting

[Mark-Pan]

https://app.gitbook.com/@blynk-iot/s/en/troubleshooting/untitled/@drafts

Troublesootng should have structure:

• Error/Trouble Possible Solutions

none of the issues is covered like that

For example:

• Can’t log in What could be the reason What’s the solution

• Don’t receieve email What could be the possible reason Solution

The problem should be clearly stated

[Mark-Pan]

List of possible issues:

• [x] Can’t log in //mind GeoDNS
• [x] I don’t receive email
• [x] No connection to server
• [x] My API request doesn't work //Invalid Token,
• [x] I can't erase data from a device //there's a delay
• [x] I can't see all metadata in Blynk.App //not all metadata can be viewed now, will enhance in future
• [x] I can't see enumerable datastreams in Blynk.App //not supported by every widget at the moment, will enhance in future
• [x] Device lost it's connection //wi-fi network password could be changed (reprovision then), other connectivity issues
• [x] I can't add logo of my organization
• [x] I can't add an image to Blynk.App widget
• [x] Changes made to Device Template (all tabs) are not applied //forgot to click save or clicked during server disconnect
• [x] Not correct device during add device
• [x] I press button/move slider and nothing happens to the device //connectivity or device issues; mind that Blynk is a cloud platform, there's no offline support for now but will be enhanced one day
• [x] No devices in Automation
• [x] No enumerable datastreams in Automations //not implemented yet, will be done in the future
• [x] I've created dashboard in web and don't see it in mobile app (or reverse)
• [x] I can't download device report
• [x] After creating device on web, it doesn't appear in the mobile app

[Agnetka-qa]

• Can’t log in

What could be the reason -wrong email address -the password is incorrect -the user with the specified email address is not registered in the system What’s the solution -specify correct email address -reset password -register with a different email address

• Don’t receieve email

What could be the reason -you entered an incorrect email address -the letter got into the spam folder What’s the solution -specify correct email address -check your spam folder

• No connection to server pop-up

What could be the reason -you do not have an internet connection -the server is rebooting

What’s the solution -connect to the internet -you should wait for a while to reboot the server

• My API request doesn't work //Invalid Token

What could be the reason -the device token is specified incorrectly What’s the solution -check the device token in the Device Info tab

• I can't add logo of my organization

What could be the reason -invalid picture file extension -wrong picture size (px)

What’s the solution -use a picture with the file extension .png and .jpg for the logo -use a picture with the size min 500 * 500px for the logo

• After creating device on web, it doesn't appear in the mobile app

What could be the reason -the template on the web may not be your organization's template.We do not support such products for the dev mode What’s the solution -create a web template for your organization and use it

[Mark-Pan]

My app originally worked but now it will not load at all. It won’t connect to the server at all. I then created an account under a different email address and it worked fine.

geo DNS issue, he need to wait for the iOS app to be released and fixed. Eugene should provide ETA