Fixing the microwave!

[iteles]

We use the microwave for heating food (more than we should 🫣) but most importantly for sterilizing pacifiers quickly and warming up bean pillows for helping with baby colic/general soothing.

Unfortunately our BMH microwave appears to have suddenly stopped working 🙃

It has a 10 year guarantee, so @Stephanymtr, could you please call up the LG helpline and ask how we can use this guarantee? We purchased it in 2019 if I'm not mistaken.

Here is the info for it:

This is the one: https://www.worten.pt/pequenos-eletrodomesticos/micro-ondas-e-mini-fornos/micro-ondas/micro-ondas-lg-neochef-mh6336gib-23-l-com-grill-preto-6136847

Literally says 10 year warranty on the appliance itself:

[Stephanymtr]

Hi @iteles I just got off the phone with a LG agent. She explained to me that appliances purchased in 2019 (and 2020/2021/2022) have a 2 year warranty that covers 'anomalias do equipamento'. Since you purchased your microwave in 2019, the 10 year warranty sticker on the appliance only covers problems with the 'motor'. In order to find out whether this is a problem with the microwave's motor or not, you would have to ask the 'assistencia tecnica' to place a request for the 'centro tecnico' to come see the appliance in person. The closest agency is Ermesinde https://goo.gl/maps/zrhf7akwfpwKjJ4c8. I called them a few times already (but goes to voicemail every time). I was trying to find out what their 'custo de deslocação' and 'custo de mao de obra' are because the LG agent explained that even if this is a motor problem, the warranty will not cover those two expenses.

[iteles]

Please keep trying this afternoon or look for the next one a little further away!

[Stephanymtr]

I have been trying them throughout the day, and it has been going to voicemail every time. I called the LG agent (Ines) again and she explained that 'este centro tecnico é o unico que esta associado ao código postal'. 🙃 However, she did say she can contact the centro tecnico herself for us and place the request but will need following information:

morada completa modelo numero de serie (not the one on the photo you sent me, I tried) data de compra (to indicate is out of warranty)

[Stephanymtr]

@iteles I called Luis asking to look for the serial number.

I checked online, and there's usually a sticker in the back like this:

or on the side

However, Luis couldn't find it. He looked multiple times.

This means the LG agent can't make the request for us, but we can try emailing the centro tecnico directly and seeing what they say. (Email sent - CC'ed you)

[nelsonic]

@Stephanymtr there's a piece of plastic in the same cupboard as the microwave (on a lower shelf) that might have additional data on it.

[Stephanymtr]

Found it. Thanks! I'll call again.

[Stephanymtr]

Pedido da assistência ao centro técnico : done ✔️ Next step: Aguardar o contacto deles Número de processo: RNU230223020096 They have both Ines’ & my phone #.

[nelsonic]

@Stephanymtr thanks for contacting the tech support to get this fixed. 👌 ⏳

@iteles given that we have a vale de desconto of €93.49 from Radio Popular that expires tomorrow: radio-popular-vale-de-desconto.pdf (going to print this off so we can take it with us to the store today after swimming ...) Do you want to get a new Microwave Oven for near "free" https://www.radiopopular.pt/pesquisa/microondas That way we have some "redundancy" (i.e: we always have two Microwaves in the house) and if one breaks we're not stuck without being able to heat food like this ... 🤷‍♂️

The biggest "gotcha" is the "profundidade" (depth) of the unit ... I really like the look of this one: https://www.radiopopular.pt/produto/micro-ondas-lg-mh-7265-dps But the depth is 45cm:

Our lovely IKEA cupboards are only 40cm deep ... so this is the limiting factor.

I suggest we just buy the newer version of the one we already have: https://www.radiopopular.pt/produto/micro-ondas-lg-mh-6535-gds

The market price is pretty near the Radio Popular price: https://www.kuantokusta.pt/p/1941837/lg-mh-6535-gds

@iteles thoughts?

[iteles]

Sounds good to me. It's not ideal but having 2 microwaves that each work in a different way is useless. Let's just get this done.

Do you want to give me the vale so I can place the order?

[iteles]

Thank you Nelson for buying and picking up the new one!

The old one has gone to a shop for an orçamento.

[nelsonic]

@iteles thanks for response. 👌

Meanwhile @LuchoTurtle has reminded us via Signal 🔔 that we still don't have a microwave:

And without a Microwave heating up his meal-prep lunch takes 4 times as long and uses 5 times the electricity in the oven. ⏳ 💸

I've proceeded with ordering the Microwave that has the same controls as our current one. (not that I particularly "like" it ... but it works and if we get the "old" one repaired then at least the interface is the same...)

Love me some PHP checkout ...

Note: yes, I need to restart my Chrome for the update to take effect. ⏳ Just need to close a few tabs and finish opening 2 issues ... 📝

[nelsonic]

@iteles indeed ... ⏳ Thanks for getting the "Old" one fixed. It will be good to have two of them in the house. ✅

[nelsonic]

Priority lowered as we have a new one we can use while we wait for the old one to be fixed. ⏳

[nelsonic]

Finished installing the new microwave; it’s on the right of where the “old” one used to be:

When the old one returns it will go back in the left cupboard and we will have two side-by-side. 👌

[Stephanymtr]

Any updates on the old microwave that has gone to a shop for an orçamento ? Let me know if you would like me to follow up on this.

[iteles]

Ah yes, this'll be €80 to fix. @nelsonic Should we go ahead with this or are we better off spending the extra €40/50 for the 2 year warranty of a new one?

[nelsonic]

@iteles I prefer to fix things than dispose of them if they are "fixable". 🩹 Please green-light the ~€80 fix ASAP 🟢
so we can get it back and close this. 🙏

[iteles]

I've ok'ed this. We need to make sure we have the washing machine sorted asap so we can test this ahead of the microwave coming back because it's the same person bringing back the microwave who fixes the washing machine.

[nelsonic]

@iteles Thanks. 👌 Now we wait ... ⏳